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Salary: £23,809.50
Location: Nelson
Working Hours: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours)
Responsibilities:
* Act as support services for daisy CS teams mainly acting as liaisons between daisy, supply partners and third parties
* Checking orders to ensure processing / completion and no errors or issues, highlighting when needed.
* Ensure all updates and queries are sufficiently responded to within SLA.
* Assist in maintaining & building on the relationships between Daisy and suppliers as well as other third party partners.
* Manage and timely dispatch BBDR requests / connections.
* Accurately place stock orders for DEP devices where required and enrol with supplier, MDM enrolments (knox/zero touch) timely completed when required.
* Accurately record mobile returns and RMA requests with suppliers directly and through third parties.
* Book collections and report on repair progress of customer devices when requested with accurate & timely billing when required.
* Review stock usage and backorders, placing stock orders with suppliers as required.
* Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
* Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
* If you are a Manager of staff, you must ensure: Ø your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet; Ø the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
* Carry out any ‘ad hoc’ assignments as and when required.
* To be compliant with health and safety company policy and legislation
Job Description
Salary: £23,809.50
Location: Nelson
Working Hours: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours)
Responsibilities:
* Act as support services for daisy CS teams mainly acting as liaisons between daisy, supply partners and third parties
* Checking orders to ensure processing / completion and no errors or issues, highlighting when needed.
* Ensure all updates and queries are sufficiently responded to within SLA.
* Assist in maintaining & building on the relationships between Daisy and suppliers as well as other third party partners.
* Manage and timely dispatch BBDR requests / connections.
* Accurately place stock orders for DEP devices where required and enrol with supplier, MDM enrolments (knox/zero touch) timely completed when required.
* Accurately record mobile returns and RMA requests with suppliers directly and through third parties.
* Book collections and report on repair progress of customer devices when requested with accurate & timely billing when required.
* Review stock usage and backorders, placing stock orders with suppliers as required.
* Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
* Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
* If you are a Manager of staff, you must ensure: Ø your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet; Ø the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
* Carry out any ‘ad hoc’ assignments as and when required.
* To be compliant with health and safety company policy and legislation
Qualifications
* Strong sense of urgency in meeting customer needs
* Very strong personal communication skills – must have the ability to work well with all levels within the organisation as well as externally with suppliers
* Must be a self-starter who assertively takes on challenging responsibilities and holds self ultimately accountable for results and performance
* Must be detail-oriented and self-motivated
* Have the ability to deal with people in a manner which shows sensitivity, tact and professionalism
* Computer literacy
* Experience of working in a busy processing team
* Mobile handset knowledge would be beneficial
* Experience of building cross-functional relationships
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
Here are some of the benefits that we offer…
* 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
* Holiday purchase scheme
* £500 referral scheme bonus
* Professional development to help you achieve your personal goals
* Eye care vouchers available and discounted Medicash membership
* Sim deals for you and your family/friends
* Access to discounts and savings at more than 1,200 retailers
* An additional day off on your birthday or if you're getting married
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