Job Description
1. Lead the full hotel operation, ensuring excellence across all areas (rooms, F&B, operations, guest experience, maintenance, safety).
2. Manage and motivate a team of approximately 40 employees, fostering a culture of service, efficiency, and teamwork.
3. Oversee revenue, pricing, and positioning strategy in coordination with corporate or external teams.
4. Ensure compliance with operational and financial KPIs, including GOP, ADR, RevPAR, operating costs, and guest satisfaction.
5. Implement processes and standards that guarantee the highest service quality and a differentiated guest experience.
6. Analyse performance metrics, identify improvement opportunities, and execute action plans.
7. Manage key relationships with stakeholders: owners, corporate teams, suppliers, local authorities, and strategic partners.
8. Represent the hotel as an ambassador of the brand within the community and the local market.
9. Supervise the proper functioning of the F&B operation and all hotel outlets.
10. Ensure compliance with health, safety, and regulatory standards.