Administration Supervisor – Occupational Health Customer Services
Peopleforce Recruitment are seeking an experienced administrator with leadership experience to join one of our long-standing health care partners in Abingdon. This company are responsible for employee medicals, health checks and survelliance, vaccination programmes, wellbeing support. The team helps companies keep employees healthy and workplaces safe.
This is an intital 12 month contract which is on a temp to permanent basis.
Rate of pay: £23.58
What the job involves
You would manage and support the Customer Services Administration Team, making sure daily operations run smoothly and customers receive a high-quality service.
Main responsibilities
* Lead and support the admin team
* Help staff perform well and stay motivated
* Organise staff cover during busy periods or absences
* Train new and existing team members
* Keep training records up to date
* Ensure staff understand their roles and processes
* Make sure customer information and results are handled correctly and on time
* Work with internal departments and external suppliers
* Ensure clinic schedules are available for bookings
* Monitor team performance and KPIs
* Solve problems and improve processes
* Maintain accurate procedures and documentation
* Review reports and identify areas for improvement
* Support audits, investigations, and company compliance activities
Skills and experience needed
Essential
* A Levels or equivalent education
* At least 3 years’ experience supervising or managing an admin team
* Strong Microsoft Office skills (Excel, Word, Outlook, PowerPoint)
Desirable
* Experience in healthcare, medical, scientific, or occupational health settings
* Knowledge of Salesforce or Power BI