Salary: £30,000 - 33,000 per year Requirements: Experience working in a school environment with an understanding of safeguarding and data protection within education. Significant knowledge of Microsoft operating systems, virtualization, networking, hardware, and common school technologies. Proven track record of diagnosing and resolving complex technical issues in a live environment. Experience supporting and mentoring junior engineers/apprentices. Strong understanding of ITIL principles and service management best practices. Responsibilities: Resolve escalated technical issues across infrastructure, cloud, networking, and applications. Diagnose, troubleshoot, and implement configuration changes across customer environments. Manage incidents in line with SLAs, KPIs, and best practice. Communicate clearly with customers, managing expectations and providing updates. Maintain accurate ticketing, documentation, and knowledge base articles. Identify recurring issues and contribute to service and process improvements. Support projects alongside senior engineers and solutions teams. Participate in disaster recovery, business continuity, and security activities. Work with vendors and third parties on escalations and advanced fixes. Technologies: Cloud Hardware Support ITIL Security LAN Microsoft 365 Office 365 More: We are a long-standing IT consultancy providing services across various industries in the UK. Our IT Support Engineer role, based in Ramsgate, offers a competitive salary of £33,000 plus benefits. We emphasize professional growth, providing fantastic training and access to the latest certifications so our team can continue to develop their careers. last updated 9 week of 2026