Job Description Location: Waterlooville PO7 7AJ Shifts: 12 Hours on a 4-day rolling period. (4 Days On, 4 Days Off) We operate 24/7, 365 days a year. Day Shift: 6AM to 6PM, Evening Shift: 6PM to 6AM What you will do… Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff. Manage mobile alarm call outs and provide solutions in a timely manner. Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential. Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required. Ensure that all systems/databases are updated in a timely and accurate manner. Provide client reports.