Job title: Casual Retail and Ticketing Assistant
Department: Retail and Ticketing
Location: Roverstore, Ewood Park, Blackburn, BB2 4JF. Flexibility on location may be required.
Responsible for: N/A
Hours of work: Casual – as and when required.
Contractual status: Casual Worker
Job purpose: To be responsible for liaising with customers, helping them with their product or service, processing payments and maintaining a high level of customer service.
Duties & Responsibilities:
Customer service
* To be committed to ensuring the safeguarding and welfare of all customers of the Club;
* To be approachable and acknowledge and greet all customers; · To interact with customers to build rapport;
* To ensure cash handling procedures are adhered to in line with the Club's policies; and · To be proactive in selling at every opportunity.
Retail
* To accept and process deliveries ensuring discrepancies are reported in line with the Club's procedures;
* Ensure full size and option availability on the sales floor;
* Confident and accurate use of RSS till system to process sales and refunds;
* Confident and accurate use of RSS back-office functions to check stock availability and barcode stock;
* To promote and action shirt personalisation;
* Ensure sales floor is kept to a high standard (size order, tidy, correct hangers etc.);
* Adhere to fitting room procedures at all times;
* To be vigilant at all times and aware of key stock loss areas; and
* Any other duty as reasonably assigned by the Retail Manager.
Ticketing
* Process all ticket sales over the counter (including season tickets, match tickets, away travel, car parking and events);
* To initiate telesales with a confident telephone manner;
* Deliver information to customers regarding seats, prices, offers and promotions; and
* Any other duty as reasonably assigned by the Ticket Office Manager.
Skills Required:
* Excellent customer service skills;
* The ability to work as part of a team;
* Good communication skills;
* Computer literate;
* Flexible approach to working; and
* The ability to use own initiative.
Knowledge Required:
* Knowledge of kit supplier and its products;
* Knowledge of all retail products to advise customers;
* An understanding of all areas of the ground;
* An understanding of refund policies;
* Awareness of upcoming games and events; and
* An understanding of the Family Excellence award.
Qualifications Required:
* Customer service qualification (desirable);
* No formal qualifications considered essential as formal training will be provided.
DBS Check Required:
No
How to Apply:
Due to high-levels of interest, this post may close early so early application is advised, otherwise the closing date for this role is 12 noon on Friday 19th September 2025. To apply, please email your application form and covering letter to
CV's will not be accepted.
Equality and Diversity Blackburn Rovers FC is committed to the principle of equal opportunity in employment and its employment policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment. Safer Recruitment
Blackburn Rovers FC is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The successful applicant will be required to undertake appropriate safeguarding checks as well as providing proof of right to work in the UK.
Job Type: Zero hours contract
Pay: £12.21 per hour
Work Location: In person
Application deadline: 19/09/2025