Job overview
Our key priority is ensuring the safety of all patients, staff and visitors when they attend our hospitals and we provide a reassuring and professional approach in difficult situations when they need us most. We offer advice, support and training on security matters and always look to defuse and deescalate situations to achieve the best outcome. We respond to all security incidents, liaise with emergency services personnel and are a key link when escalating in the event of a major incident.
You’ll join an experienced team operating in Basingstoke and Winchester hospitals and offer advice and support to Andover War Memorial Hospital. As a Bank Security Officer post you may be asked to attend either site and shifts may not be set into a regular pattern.
Main duties of the job
As a Bank Security Officer you’ll be a key member of the hospital team ensuring that staff and visitors remain safe and the building remains secure. You will be responsible for lock down of the hospital, attend security incidents and, where necessary, take appropriate measures to ensure the protection of staff and patients. As a Bank member of staff you may be required to work at either our Basingstoke or Winchester site and support the team as and when required.
What we look for:
1. Ability to communicate with staff, visitors and patients under challenging circumstances
2. Experience in conflict resolution, diffusion and brake away techniques
3. Previous experience working in an operational or customer services role
4. Able to remain calm under pressure and in difficult situations
5. A Flexible approach to working a variety of shifts and ability to travel to multiple sites when required
Working for our organisation
Hampshire Hospitals NHS Foundation Trust (HHFT) provides hospital services to around 570,000 people living in Hampshire and parts of West Berkshire, and specialist services to patients from all over the country. We deliver a full range of district hospital services in a variety of locations.
What we Offer:
6. Experience of working in a heath care setting in a diverse environment
7. Support with an experienced Health4Work employee support team
8. Competitive rates of pay and enhancements for unsociable hours
9. Flexible working
Detailed job description and main responsibilities
For further information about this role please see Job Description document attached.
If you have any further queries, please do not hesitate to contact us.
Person specification
Training & Qualifications
Essential criteria
10. •Conflict Resolution Training
11. •Diffusion and breakaway techniques
12. •Knowledge of relevant laws /Trust procedures
13. •Good basic education
Desirable criteria
14. •Hold SIA Licence
Experience & Knowledge
Essential criteria
15. •Conflict resolution and diffusion
16. •Verbal diffusion techniques
17. •Experience in incident management
Desirable criteria
18. Experience of working in a hospital and /or customer –driven service
Skills & Ability
Essential criteria
19. •Ability to communicate with staff, visitors and patients under challenging circumstances
20. •Able to record details clearly and accurately
Desirable criteria
21. Application clear / concise