Overview
Job Type: Permanent
Job Sector: Health, Medicine
Region: London
Location: Wantage
Salary Description: Competitive Salary + practice performance bonus scheme
Posted: 08/10/2025
Recruiter: Rodericks Dental
Job Ref: rodericks/TP/Wantagehouse/Receptionist/7480
Job Views: 1
Role Description: Receptionist at Wantage House, Wantage. 12 hours per week. Tiered salary based on experience and skills. Retail discounts and deals through our easy-to-use app. Annual leave that increases with length of service. Extra day of annual leave for your Birthday. Comprehensive training (including online and in person courses). Refer a friend scheme.
Responsibilities
* Be the first point of contact for every customer, welcoming them and ensuring a great experience.
* Work side by side with every team member and build trust through efficiency, accuracy, and people skills.
* Communicate clearly and calmly with patients in person and over the phone, handling concerns and queries regarding treatments, pricing, and follow ups.
* Provide an exceptional patient journey both in person and over the phone.
* Manage the diaries and ensure time is filled correctly.
* Collaborate with the team to understand the full range of NHS and Private treatment options available within the practice.
* Complete relevant forms for NHS and private schemes within specified timescales.
* Take payments and chase outstanding patient debt.
* Liaise with dental laboratories, supply companies and other organisations.
Key Skills and Experience
* Ability to easily build rapport and deliver a high level of customer service.
* Passion to learn and knowledge of treatment options within the dental sector.
* A proactive approach to driving the practice’s success by seizing opportunities.
* Ability to follow processes and work in a structured and organised way.
* Comfortable working to practice KPIs (call answer rate, data capture, rebooking).
* IT skills with the ability to learn SOE software.
* Positive nature with resilience and composure.
* Attention to detail and excellent teamwork.
Benefits
* Tiered salary based on experience and skills
* Retail discounts and deals
* Annual leave increases with length of service
* Birthday extra day of annual leave
* Comprehensive training (online and in-person)
* Refer a friend scheme
Contact Details
Rodericks Dental
Tel: 000 000 0000
Contact: Bethany Phillips
Email: VPB8699C74.567@vacancyposter.com
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