Oodle – who are we
Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment – and beyond. Since 2016, we’ve supported tens of thousands of customers on their car buying journey
As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.
Marketing & Communications Specialist
We’re looking for a Marketing & Communications Specialist to support the delivery of clear, compliant communications across the business, covering both consumer and introducer audiences. You’ll play a key role in shaping our tone of voice, while executing B2C and B2B marketing activity.
Role and Team
The Marketing team at Oodle is responsible for developing the Oodle brand and owns the outward facing presentation of Oodle across all channels. We deliver clear, engaging and compliant marketing materials and communications that support good customer outcomes and build trust across both our consumer (B2C) and introducer (B2B) audiences.
You’ll work closely with marketing, compliance, legal and commercial teams to ensure all communications (customer‑facing and dealer‑facing) are clear, fair and aligned to FCA regulations and Consumer Duty expectations.
This role combines hands‑on marketing delivery with a strong focus on tone of voice, ensuring information is accessible, professional and appropriate for each audience, whether that’s a customer seeking clarity or a dealer partner needing timely, practical information.
Responsibilities
Your day‑to‑day work will involve delivering marketing activity while championing clear, compliant communication standards across the business. This will include:
* Support day‑to‑day marketing activity across B2C and B2B channels, delivering campaigns, content and communications aligned to business objectives
* Create and manage email marketing campaigns, including e‑shots, customer journeys, segmentation and A/B testing to drive engagement and retention
* Develop and deliver digital acquisition activity across key channels, monitoring performance and identifying opportunities to improve reach, conversion and ROI
* Produce and maintain marketing materials, including social media content, design assets, presentations and website updates
* Write, review and refine customer and dealer communications to ensure clarity, consistency, tone of voice and alignment with brand, compliance and Consumer Duty requirements
* Monitor customer feedback and reviews, identifying insights and trends to enhance communications, campaigns and overall customer experience
* Collaborate with internal teams, including legal and compliance, to ensure all communications meet regulatory standards and support business needs
* Analyse campaign performance and present insights and recommendations to stakeholders, championing the voice of the customer across all communications
About You
* Experience in a marketing or communications role, ideally within financial services, automotive or another regulated environment
* Proven ability to deliver multi‑channel marketing activity across email, digital, social media, PR, print and web
* Strong writing, editing and proofreading skills, with a focus on clear, customer‑friendly communication
* Experience using CRM marketing platforms (e.g. Salesforce Marketing Cloud, HubSpot or similar) to build, deliver and optimise campaigns and customer journeys
* Data‑driven mindset, with experience using tools such as Google Analytics and A/B testing to track performance and improve outcomes
* Strong social media and content creation skills, including planning, scheduling, engagement and performance analysis
* Ability to use AI tools and platforms to support marketing and communications activity, improve efficiency and help scale day‑to‑day tasks is desirable
* Comfortable working within compliance and legal frameworks, with high attention to detail and a focus on fair customer outcomes
* Experience creating visual assets using design tools such as Adobe Creative Suite (e.g. InDesign, Photoshop) and/or Canva
* Proactive, organised and collaborative, with the ability to manage multiple priorities, work with stakeholders and utilise tools (e.g. CMS, design platforms, AI) to enhance marketing effectiveness
Location & Working Pattern
This role is based in our offices in Manchester. We work flexibly, combining remote working with in‑person collaboration, and typically spend 1‑2 days per week together in the office.
Occasional travel between our London, Oxford and Manchester offices may be required (with expenses covered when travelling to a non‑contracted location).
Benefits
* 25 days holiday (rising to 28 after 3 years of service), plus bank holidays
* Private Medical via vitality, with reward schemes paid for you and your family
* Health cash plan via Simply Health for employee’s and children claiming money back for dental, optical, etc
* Pension – Oodle will contribute 5% of your salary into your pension pot
* Life Assurance – 4 × annual salary, benefit funded by Oodle
* Free breakfast, drinks and fruit in the office – cereals, toast, fizzy drinks and lots of fruit available
* Employee discounts across major shops
* 1 day volunteer day per year
* Mental health care – 6 free counselling sessions via our EAP
* Paid sick leave – enhanced company sick pay
* Enhanced family leave for primary and secondary caregivers
Our Values
* Think customer – they’re at the heart of everything we do
* Embrace being human – empathy and diversity make us stronger
* Strive for awesome – it’s awesome when we do better every day
* Everyone’s a builder – we’re in this together and we win as a team
* Bravely honest – we’re honest with ourselves and everyone else
Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our Oodlers who strive to make positive impacts to our cultures.
To find out more about our culture and what happens at Oodle check out our LinkedIn.
Oodle is an equal opportunity employer. We do not discriminate on the basis of any protected group status under any applicable law.
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