Overview
Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information, always in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best-in-class Front of House services with enhanced security awareness training. Vetted to BS7858, our STARS complete bespoke training tailored to meet the specific needs of our clients.
Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: https://www.securitas.uk.com/services/on-site/stars/
Job Description
We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team, working for our high-profile clients in Enfield. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more, all combined with a discreet and vigilant security service.
Responsibilities
* Meet and greet all staff, visitors and contractors in a professional and personable manner
* Deliver a consistently high-end customer focused experience
* Emb ody a high-performance approach and encourage colleagues to do the same
* Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
* Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
* Assist in emergency situations
* Provide timely and accurate information
* Respond appropriately to varying and fast changing priorities
* Build strong rapport with recurring customers (client staff, visitors, contractors, etc.)
* Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
Working Pattern
* 54 hours per week
* £14.50 per hour
* Out of hours cover only
* Mon - Fri: 19:00-07:00
* Weekend cover: 24hrs (07:00-19:00 or 19:00-07:00)
* This role involves working weekends, with days off during the week provided instead.
Essential Qualifications
* 5 year checkable history
* Exceptional customer service skills
* Computer literate
Please apply only if you have experience delivering exemplary customer service in a fast-paced corporate environment with exceptional levels of communication and personal presentation.
Essential Skills
* Highest quality personal appearance
* Flexible, professional and adept at working under pressure
* Outstanding written, verbal and oral communication skills
* Customer oriented with a passion for high-level service
* Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
* Polite and proactive
* Punctual and trustworthy
* Able to use initiative and highly adaptable
* Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
* Demonstrate the values of integrity, vigilance and helpfulness
Additional Information
Company Benefits
Health & Wellbeing
* Company pension and advice and planning
* Life assurance scheme
* Discounted gym memberships
* Wellness advice and support, including financial, emotional and physical
* Dental and Physical Health Plans
Lifestyle Benefits
* Cycle to work scheme
* Car lease and new car purchasing schemes
* Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
* Mortgage Advice
* Payroll ISA's
* Eligibility for Costco Membership
Learning & Development
* Support with further education
* 100's of eLearning courses
* Accredited courses by C&G, ILM, IOSH and SIA
* Leadership Development programs both local and global
It’s great to see you’re considering a career with Securitas UK! Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:
* Opportunity – We see potential in every person and situation
* People – We open our eyes to all that’s good
* Purpose – We make your world a safer place
What You Can Expect: Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.
Diversity & Inclusion
We are an inclusive employer, proud of our Level 2 Disability Confident status. We will always try our hardest to guarantee interviews for eligible candidates, should you meet the role's minimum requirements, having disclosed a disability to our Talent Team upon application. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.
Your Benefits
* STRIVE – Securitas Perks gives you access to discounts on a variety of retailers and services
* Dental Plans
* HSF Health Plan
* Cycle to Work
* Specsavers
* WeCare – online GP and mental health support
* Toothfairy – online dental guidance
* Pension Plan
* Payroll ISA
* Free Mortgage Advice
* Go & Live – Financial Wellbeing Hub
* Death in Service Benefit
Take the Next Step: Join a team that values you. Click “I’m Interested” and start your career with Securitas UK today. See a different world.
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