Patient Administration Team Lead - Thanet
Location : Thanet
Status : Permanent, part-time, 28 hours per week
Salary : £19,776 per annum
Closing date : 08/01/2025
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Exciting opportunities have arisen to join our clinical administration team in the role of Patient Administration Team Lead, based at Pilgrims Hospices in Thanet.
The Role
Working in conjunction with the Administration Manager, you will ensure delivery of a high level, site-based administration support to a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient care.
Your main responsibilities will include:
Managing and supporting your PAC team
Liaising and being a first point of call for patients, carers, and volunteers who contact the Hospice
Supporting the inpatient wards to ensure that they are appropriately resourced at all times
Ensuring accurate entry of information onto the patient database and timely production of administration for on-site meetings
Working flexibly to ensure that all queries and administrative requirements are dealt with quickly, efficiently, and when necessary, sympathetically
Continuing to coordinate the processes post-death for a patient, including the issuing of death certificates and cremation papers
The post holder must ensure that services are provided to a high standard. For a more extensive list of responsibilities, please refer to the Job Description document.
Working Arrangements
This is a part-time role (28 hours per week) and is based at Pilgrims Hospice Thanet. Working days will be between Tuesday and Friday, with work patterns being between 8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM. You will be provided with on-site parking and subsidised meals during your workday.
About you
To be successful in this role, you should:
Have significant relevant experience in an administrative role, ideally within a healthcare or charitable organisation.
Have experience supervising/leading a small team
Be fully IT literate, particularly in the use of databases and Microsoft Office applications.
Be organised and able to demonstrate high standards of verbal and written communication and have the ability to project empathy as required and at times deal with matters of a sensitive and at times distressing nature.
Be able to work effectively with minimum supervision, supportively in a team environment and at times under pressure.
Benefits
As an Employer of Choice, we are committed to supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance.
Our hospices offer:
26 days annual leave, plus all public holidays
Free onsite parking
Financial discounts, provided through the Blue Light Card Membership Scheme
Standard Life Workplace Pension. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
Subsidised meals
Access to Dover Counselling Services
Friendly and highly professional working environments alongside passionate people
Opportunities for professional development through a range of extensive learning
We invest in our employees, which is one of the key things that makes us an award-winning employer of choice!
About Us
As an award-winning employer, Pilgrims provides end-of-life care services to patients and their families across east Kent.
Our commitment is to provide open, compassionate care and expertise for patients and their families - both in the community and in-patient units.
Our Vision
Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life".
We recognise that our workforce is integral to the delivery of our Vision and our organisational and charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged, and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our organisational behaviours and values.
To achieve our Vision, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form our CODE, which guides us in our daily working and decision-making:
Compassionate We treat everyone with compassion and care
Open We communicate openly, honestly, and effectively
Dynamic We are dynamic, improving and developing our service
Empowered We empower people to achieve their outcomes
How to apply
To learn more about this role, please download the full job description document as attached.
If you are interested in applying for the role and wish to join our passionate team, please complete the attached application form.
Apply now
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