Overview
Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? then the La Prairie Counter at Harvey Nichols, Edinburgh might be of interest to you. As full time La Prairie Beauty Consultant working 2 days a week, you will be our Maison Ambassador. Ensuring a delightful and exceptional personalised skincare luxury service, building meaningful and long-lasting relationships with our discerning client, creating carefully curated experiences and perfect etiquette.
Responsibilities
* Make smart business decisions based on brand and business ambition
* Achieve the sales objectives based on retention and recruitment of clients, especially High Net Worth Individuals and existing VIPs.
* Guarantee meaningful business relationships across the store, especially with Personal Shoppers, concierges, etc
* Ensure retail excellence is always performed, maintaining the highest standards of housekeeping and retail standards are maintained at the point of sale
* Create a deep connection with the client to understand their needs, build trust and long-lasting relationship
* Pro-actively introduce and recommend relevant products, ensuring a personalised 1:1 luxury and professional service at all times
* Engage clients and maintain relationships using La Prairie's clienteling tools and systems
* Be knowledgeable on all products, ensuring the heritage, skin science and benefits are always conveyed in a relevant way to the client
* Ensure exceptional service through encouraging the application of products either on counter or within the cabin
Qualifications
* Exceptional service mindset - you take pleasure and satisfaction in providing an outstanding service to your clients
* Strong retail experience
* Real passion for beauty and skincare with an affinity for luxury, always striving for excellence
* Strong business acumen to drive sales and go beyond business objectives
* Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service
* Ability to build relationships throughout the store to find new opportunities
* Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.
* NVQ level 3 in Beauty Therapy, with experience of providing high quality skincare treatments to clients (desired but not essential)
Benefits
* A good salary with a new competitive commission scheme
* 33 holiday days (including bank holidays) pro-rated based on working days
* Generous product allocation & discount
* Long Service Awards starting with 3 years' service
* Gratis of new launches
* Contributory pension scheme - 5% employer contribution
* Employee referral bonuses
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