Contract type: permanent Working hours: Monday to Friday, 07:00 - 16:30 Job Title: Customer Service Executive Location: Horsham Job Overview: We are looking for a Customer Service Executive to join our dedicated and customer-focused team. In this role, you will be responsible for handling customer enquiries, processing quotes and orders, and delivering a high standard of service across phone, email, and online channels. You will thrive in a fast-paced environment and play a key role in supporting both customers and internal teams. Key Responsibilities: Process customer quotations and orders accurately via phone, email, and website Provide prompt, professional, and friendly customer service at all times Handle customer enquiries, resolve issues, and follow up where necessary Maintain strong product knowledge to advise customers effectively Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfilment Ensure all internal systems and processes are followed correctly Support the team in achieving service and performance targets Skills & Experience: Excellent communication and interpersonal skills Strong organisational skills and attention to detail Confident using Microsoft Office applications (Word, Excel, Outlook) Ability to multitask and work efficiently in a fast-paced environment Previous experience in a customer service role is preferred Knowledge of building products or the construction trade would be an advantage Personal Attributes: Customer-focused with a positive and proactive attitude Team player with a willingness to support colleagues Reliable, adaptable, and able to work under pressure To apply, please submit your CV and Supporting Statement, addressing the requirements in the job description.