Job Description
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
As a Cloud Support Team Leader, you will be responsible for overseeing the day-to-day operations of a cloud support team, ensuring high-quality technical support for cloud-based systems. The role involves managing a team of cloud support engineers, liaising with cross-functional teams and clients, and maintaining service level agreements (SLAs)
What will you bring?
* Excellent communication skills, both written and verbal
* Confidence to work and communicate across a variety of audiences in a professional manner.
* Excellent time management skills and an ability to prioritise and multi-task.
* Attention to detail and getting it right first time.
* Ability to work pro-actively and to tight deadlines.
* Knowledge and experience working in an ITIL environment.
Desirable