Key Responsibilities 1) Implementation & Migration Delivery (Enterprise FinTech) Lead or support Google Workspace implementations including domain setup, admin configuration, governance model, and operational handover. Deliver migration programmes such as: Email (e.g., Exchange/M365 → Gmail) Files (file shares/SharePoint/OneDrive → Google Drive, where applicable) Collaboration rollout (Meet/Chat/Calendar standardisation) Design and execute pilot and phased rollout strategies, including cutover planning, risk mitigation, rollback approaches, and hypercare support. Coordinate dependencies across security, networking, identity, compliance, and endpoint teams. 2) Enterprise Administration & Governance Own and administer Workspace via Google Admin Console, covering: Organisational Unit (OU) and Group design strategy (enterprise-scale governance) Gmail routing, mail flow, transport rules, quarantine, and spam policies Drive sharing governance (internal/external, link sharing, trust rules) Meet/Chat/Calendar policy configuration aligned to business needs Define and maintain standards, reference configurations, and service guardrails (multi-region considerations where relevant). 3) Security, Risk, and Compliance (FinTech-Strong) Implement and maintain security controls aligned to regulated environments: SSO/MFA, conditional/context-aware access (where used) Data governance controls including retention, audit logging, and policy enforcement Support legal hold / eDiscovery requirements where applicable (e.g., via Google Vault) Partner with InfoSec and Risk to ensure the environment meets organisational policies and regulatory expectations. Contribute to security reviews, control attestations, and operational risk remediation plans. 4) Identity & Access Integration Integrate Google Workspace with enterprise IAM (e.g., Entra ID (Azure AD), Okta, ADFS ) including: SSO configuration and authentication flows Automated provisioning and deprovisioning (e.g., SCIM where applicable) Group management patterns and role-based administration Ensure access controls are scalable for enterprise and pragmatic for small FinTech operations. 5) Training, Enablement & User Support (Core Requirement) Design and deliver training programmes for different audiences: End users (Gmail, Drive, Docs/Sheets, Meet, Calendar, Chat) Champions network / power users Service desk (L1/L2 triage, common fixes, escalation pathways) Admin and support teams (governance, policy basics, standard operations) Run live sessions, workshops, recorded demos, and "lunch & learn" events. Establish office hours and/or drop-in clinics to answer questions during rollout. Create and maintain enablement materials: Quick-start guides, FAQs, "how-to" articles, short videos, troubleshooting playbooks Provide friendly, practical support for user queries, translating technical settings into simple guidance. 6) Operational Support & Continuous Improvement Provide L3 support for escalations, including complex mail flow, Drive access issues, policy conflicts, and permission design. Lead/participate in major incident management, RCA, and corrective/preventative actions (CAPA). Monitor service performance and adoption metrics; recommend improvements. Maintain operational documentation, runbooks, and knowledge base articles. Support release/change management for Google Workspace feature updates and policy changes. 7) Stakeholder Management & Communication Engage stakeholders across Product, Engineering, Security, Compliance, and Operations. Translate business needs into technical outcomes and adoption steps. Provide clear decision papers and options, including cost/licensing considerations and risk trade-offs. Required Experience & Competencies Must-Have Experience Proven experience implementing Google Workspace in: Large enterprise (complex OU structure, governance at scale, compliance and operational rigor) Small FinTech / high-growth environment (lean delivery, rapid iteration, strong security) Hands-on administration skills across Gmail, Drive, Meet, Chat, Calendar, Groups, OUs, and policies. Strong knowledge of migration concepts (email and/or file migration) and cutover planning. Strong user enablement capability: training delivery content creation live support for queries. Essential Skills Deep troubleshooting skills (mail routing, access issues, sharing permissions, policy inheritance, endpoint constraints). Stakeholder management: able to work with technical and non-technical audiences. Documentation discipline: runbooks, governance docs, KB articles, training packs. Operational mindset: incident/problem/change management, service ownership. Desirable Skills Google Vault / eDiscovery / retention policy design (if your org requires it). Security tooling exposure: CASB, DLP, SIEM integrations, MDM management patterns. Automation experience (Apps Script, GAM, APIs) to streamline admin tasks. Experience running adoption programmes (champions, comms, adoption KPIs).