Overview
Customer Service Administrator - Part Time (25 hours per week, Mon-Fri)
We are looking to hire a Part-Time Customer Service Administrator (25 hours per week across 5 days). This is a busy and varied role that would suit a highly organised and structured individual who is confident working to strict deadlines.
Responsibilities
* Building relationships with customers and delivering outstanding customer service
* Dealing with a high number of emails
* Accurately administrating orders from quote to delivery, which includes but not limited to:
* Issue quotes to distributors and deal with any enquiries
* Raise orders on our operating systems
* Preparing orders for printing
* Checking and sending order confirmations to distributors
* Progress orders/approvals/quotes and ensure any customer queries are dealt with in a timely, friendly and professional manner
* Highlight any recurring issues or areas of concern to the Customer Service Manager
* Liaise with internal production and despatch functions, as well as Courier Companies
* Attend Meetings, as directed by the Account Manager or another member of the department Management team
* Must escalate complaints to the Account Manager or member of the department Management team and ensure all accurate information is passed on so that an informed decision is made
* Contribute to the team to ensure that the daily/monthly annual targets are met
* Meet the performance indicators for the role as set by the company
What you’ll be a good fit for
* Have a positive outlook and a clear focus on customers, process and procedures
* Demonstrate care and empathy for customers
* Can work with numbers; you will be quoting and preparing paperwork from our quoting system
* Achieve high standards of quality, efficiency, and productivity
* Be inquisitive and ask questions around a customer’s order, to either deliver a superior service or upsell a product
* Ability to communicate both verbally and electronically
* Committed, with a great work ethos
* Service minded with excellent customer focus
* Experience of working in an environment where priorities are constantly changing
* Work within a team to help achieve one common goal
* Focused on timely delivery and achievement of customer satisfaction
* Live within 45 minutes of our HQ, Aldershot Hampshire
Skills
* Excellent levels of written and spoken English
* Computer literate
What we can offer
* Access to internal and external training, funded by the business
* Workplace pension scheme
* Cycle storage
* Referral bonus when you bring your friends to join the team
* 28 days of holiday a year, pro-rata (including public holidays)
* Working hours: 25 hours per week across 5 days (Monday to Friday, between 8:30-17:30, office-based - no remote working)
* YOS Initiative
* Annual Leave Purchase Scheme
History
Here at Tancia Group (The Pen Warehouse and Snap Products) we take stationery or general promotional products and turn them into powerful marketing tools, using the latest print technology. Our business is a hybrid of marketing and manufacturing, we produce and distribute tens of millions of printed products each year through over 3,500+ resellers. All orders are fulfilled in-house through innovative print processes, including direct digital and spot colour printing, as well as laser engraving, dye sublimation printing, digital transfer printing, debossing and doming.
Working with us
We are a proud family-owned business located in Aldershot, Hampshire. At our company, every team member enjoys a direct line of communication to our Board of Directors. This ensures transparency, visibility, and accountability - all crucial elements for fostering growth and success.
With our roots firmly planted in entrepreneurship, we value employees who share our drive for innovation and excellence. We seek individuals who are proactive, resourceful, and committed to achieving outstanding results in their roles. Join us in our journey to uphold our legacy of entrepreneurial spirit and dedication to excellence
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