Job Responsibilities
* Provide effective leadership and management that enables the Practice to achieve agreed aims and objectives within a profitable, efficient, safe and effective working environment and ensure the delivery of compliant, high‑quality services and patient care.
* Provide day‑to‑day management of the Practice effectively and efficiently within guidelines set by the Practice.
* Deliver the continuing development of the Practice and its services.
* Fully optimise the use of Practice resources and personnel, identifying new opportunities and ways of meeting the needs and expectations of patients.
* Disseminate, comply with and implement all policies and procedures.
* Manage the Practice team, ensuring they fulfil their role descriptions on a day to day basis.
* Ensure the delivery of national and local performance and quality standards within the Practice, in particular those required by CQC, CCG and NHSE.
* Ensure maximum achievement of QOF, local incentive schemes and any Local/Directed Enhanced Services.
* Ensure the Practice is financially efficient and compliant with all aspects of health and safety and employment legislation.
* Conduct strategic planning and review of practice operations with the Partners and the Assistant Practice Manager, ensuring financial efficiency and effective workforce processes.
* Take part in the on‑call duty manager rota for extended hours.
* Implement Practice‑wide projects as required.
* Review staffing levels, arranging cross‑practice cover where appropriate or confirming locum requirements in line with policy.
* Record all planned and unplanned absences on The Practice’s electronic reporting system in a timely manner.
* Maintain personnel files accurately and in a timely manner.
* Monitor computer system audits and generate activity as required.
* Enhance practice standards through engaging in audit.
* Ensure all Practice returns and submissions as required by statutory bodies are completed in a timely manner.
* Ientify and implement ways of maximising income and ways of reducing/controlling expenditure.
* Be familiar with the GP contract and other income sources for the Practice.
* Ensure all monies, both NHS/non-NHS, are claimed and received on time.
* Manage petty cash and banking of non‑NHS income.
* Ensure deadlines are met for the submission of accurate staff payroll information.
* Maintain control of overtime/locum spend.
* Ensure Workforce and Productivity are on course with strategic planning.
* Review and respond to identified changes in Practice Needs: workforce management.
* Undertake the recruitment of staff as required.
* Support the onboarding and off‑boarding process for new and departing staff.
* Ensure staff are trained to the level of competency required for their position.
* Ensure staff review, appraisal, and performance monitoring is undertaken.
* Contribute to workforce development and succession planning.
* Maintain administration and clinical staff rotas and the management of annual leave requirements.
* Initiate effective measures to deal with matters relating to discipline, disputes or grievances.
* Ensure staff are supported in their roles and that return to work and exit interviews are undertaken.
* Manage patient complaints in accordance with NHS regulations and the Practice policy.
* Manage formal complaints received from NHSE, CCGs, Healthwatch and the Parliamentary and Health Service Ombudsman.
* Ensure that national GP survey results are reviewed with Practice teams and areas for improvement are identified and actioned.
* Respond to comments posted on NHS.uk in a timely manner.
* Ensure each Practice’s online content is reviewed and kept up to date (NHS.uk, Modality website, etc.).
* Ensure that patient advice and information displayed in the surgery is current.
* Review and update Practice information leaflets in a timely manner.
* Coordinate Patient Representative Group meetings and assist in the development of patient engagement strategies.
* Ensure comprehensive understanding of premises and oversee overall maintenance, work with Infection Control Lead, reporting escalation of serious issues to Operations Manager.
* Ensure the premises are clean and in good repair, both internally and externally, informing Operations Manager of any major work that may be required.
* Ensure awareness of, ability to implement, the Business Continuity Plan.
* Act as a key holder for the practice site.
* Maintain a sound working knowledge of basic IT systems and peripherals, both personally and amongst practice staff.
* Maintain procedures for rapid rectification of basic system failures and reporting of those faults which cannot be managed locally.
* Monitor and maintain security systems associated with local data management facilities, including password protection and the utilisation of smart cards and backup systems.
* Monitor GP Links activity and investigate and anomalies.
* Knowledge and understanding of the clinical system.
* Comply with QOF and enhanced service requirements and updating of records accordingly.
* Utilise technology‑based tools as required by the Practice.
* Apply and embed the Practice policies, standards and guidance.
* Discuss with other members of the team how the policies, standards and guidelines will affect their own work.
* Participate in audit where appropriate.
* Support the implementation of Primary Care Network and locality agendas.
* Follow and implement procedures to ensure compliance with the GDPR and Data Protection Act 2018.
Experience
* Experience in A GP Practice
* Use of EMIS
* Management and Leadership skills
* Understanding of QOF
Qualifications
* Level 5 or above, or equivalent management experience ideally within a health or care setting
Knowledge and Experience
* Proficient in key Microsoft Office applications
* Proficient in the use of clinical IT systems (preferable but not essential)
* Knowledge of, and experience in staff performance management, recruitment, sickness absence management and implementation of key managerial policies/HR procedures in relation to staff.
* Knowledge of CQC and governance framework as they apply to services delivered in Practices or other settings.
* Knowledge of Health and Safety requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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