Data Operations Manager - Hertfordshire, HP2 4YLData Operations ManagerUK Remote-First (Occasional travel to head office or park)Annual salary + bonus and benefitsThe Data Operations Manager is responsible for ensuring the reliability, performance, and efficiency of our modern data platform. Working at the intersection of data engineering, platform operations, and team enablement, this role owns the operational health of our Snowflake data warehouse, dbt transformation layer, and ELT pipelines.Key ResponsibilitiesPlatform Operations & ReliabilityOwn the operational health of the Snowflake environment, including warehouse sizing, query performance optimisation, and cost managementMonitor and maintain dbt project health, including model performance, test coverage, and documentation standardsEnsure ELT pipeline reliability across ingestion tools (Fivetran, Airbyte, Stitch, or similar), with appropriate alerting and incident response processesManage data freshness SLAs and communicate proactively when issues ariseCost & Resource ManagementMonitor and optimise Snowflake credit consumption, identifying inefficient queries and recommending warehouse configurationsImplement resource monitors, tagging strategies, and chargeback models where appropriatePartner with Finance to forecast data platform costs and manage budgetGovernance & QualityEstablish and enforce data quality frameworks using dbt tests, freshness checks, and anomaly detectionMaintain access control policies and ensure compliance with data governance requirementsOwn the incident management process for data issues, including root cause analysis and prevention measuresEnablement & ProcessDefine and maintain operational runbooks for common tasks and incident responseSupport data engineers and analysts with best practices for dbt development, including code review standards and deployment processesChampion observability tooling (Monte Carlo, Elementary, dbt Cloud, or similar) to provide visibility into data healthCollaborationWork closely with Data Engineering on infrastructure improvements and architectural decisionsPartner with Analytics and Business Intelligence teams to understand data consumer needs and prioritise reliability improvementsCoordinate with Security and Compliance on audit requirements and access reviewsRequired ExperienceExtensive experience in data engineering, analytics engineering, or data platform rolesStrong hands-on experience with Snowflake administration and SQL optimisationProficiency with dbt (Core or Cloud), including advanced features like incremental models, macros, and testing frameworksExperience operating ELT pipelines at scale with tools like Fivetran, Airbyte, or custom solutionsUnderstanding of DataOps principles and CI/CD for data (version control, automated testing, deployment pipelines)DesirableExperience with data observability platforms (Monte Carlo, Elementary, Datafold)Familiarity with orchestration tools (Airflow, Dagster, Prefect)Background in cost optimisation for cloud data platformsKnowledge of data governance frameworks and compliance requirements (GDPR, SOC2)What’s In It For You?- ‘Holiday Buy Scheme’- Annual bonus- Generous discounts on Haven and Warner Hotels holidays for you, your family and friends- Comprehensive wellbeing support- Access to the Bourne Leisure corporate box at the O2 Arena ,London- Exclusive discounts with corporate partners- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees- Enhanced family friendly policies and pay (eligibility criteria applied)Who are we?We’re part of an award-winning Bourne Leisure family, which includes Haven Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.What’s it like to work with us?Our people and the teams they form are the backbone of a professional experience with us. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.What can you expect during the recruitment process?The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. Please reach out if you need additional support or specific arrangements to enable you to perform to the fullest during this process.Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@haven.com.What We Offer- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’- Annual bonus- 20% discount on both Haven and Warner Hotels holiday for you, family and friends- Comprehensive wellbeing support- Access to the Bourne Leisure corporate box at the O2 Arena ,London- Exclusive discounts with corporate partners- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees- Enhanced family friendly policies and pay (eligibility criteria applied) How to Apply We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.