Operations & Parts Team Manager (Contact Centre Logistics)
Weston-super-Mare (On-site)
£28,789 - £35,000 (DOE)
Permanent, Full-time
About the Organisation
This is an opportunity to join a well-established national organisation operating within the specialist services, repairs and aftercare sector. The business partners with leading retailers, insurers and commercial clients to deliver end-to-end customer support and operational solutions that sit at the heart of the customer journey.
With a strong reputation for service delivery, operational excellence and continuous improvement, the organisation relies on a high-performing logistics, scheduling and coordination function to ensure customer jobs are progressed efficiently from start to finish. Data, insight and people leadership play a central role in driving performance and improving customer outcomes.
The Role
As an Operations & Parts Team Manager, you will lead a busy contact centre-based operational team responsible for managing parts coordination, Work in Progress (WIP), supplier activity and job progression.
This is a hands-on leadership role that combines people management with strong operational oversight, data-led decision making and continuous improvement. You will be responsible for ensuring smooth workflow, reducing delays, i...