MR PORTER is the men’s luxury style destination. Since 2011, it has offered customers a curated assortment of fashion, fine watches, grooming and lifestyle products from the world’s most coveted designers. It delivers exceptional quality with private label, Mr P., and market-leading exclusive capsule collaborations with brand partners. MR PORTER creates unique experiences for its EIPs (Extremely Important People), with first access to products, a dedicated personal shopper and invitation-only benefits. Through content across all its platforms, it provides expert styling advice, immersive storytelling, and profiles inspiring men, places and products. Consciously Crafted, its responsible product curation, supports customers to shop with a focus on conscious consumerism. MR PORTER Health In Mind, its long-standing initiative in partnership with Movember, raises awareness of men’s mental and physical health. MR PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
Our CRM & Loyalty Division are now seeking a talented CRM & Loyalty Executive to join the team. Some of the essentials for you to know are:
Location: London Westfield
Department Size: 6 (Approx.)
Department: Customer Retention Team
Reporting into: CRM & Loyalty Manager
Benefits
* Performance bonus schemes dependant on the type of role you are in
* A pension that both you and the company contribute to
* A portal with an array of discounts on things like theme park and cinema tickets
* Our famous staff discount along with exclusive staff sales
* Private healthcare for you and your family
* Flexible working
* A chance to be part of a fun and caring team that support each other
Responsibilities
* Collaborate closely with the Customer Retention Manager to create the Mr Porter Customer Retention strategy, customer messaging orchestration and its relevant execution via the CRM channels
* Manage the day-to-day CRM campaign planning across all CRM channels at MR PORTER, to deliver customer and channel targets
* Deliver end-to-end email, push, direct mail, in order supplements or SMS campaigns, including stakeholder requirements gathering, planning, briefing, calendar execution, coordination with editorial and creative teams and communicating feedback and project updates in the most efficient way back to wider teams
* Identify the most relevant customer cohorts for each campaign, considering channel preferences and varying customer segments' needs and preferences
* Brief all customer communication and collaborate with creative colleagues to ensure channel-relevant, best-practice CRM creative utilisation that are most effective to engage targeted audiences
* Monitor and analyse CRM campaign performance, building weekly and quarterly reporting assessing KPIs and integrating insights into future campaign planning
Qualifications
* Minimum 2 years of experience in a similar role in luxury/fashion
* Expertise in both Email and Push Channels, while staying updated on competitor research
* Familiarity with Trello or equivalent workstack management tools
* Experience using Google Analytics or Tableau
* Extremely detail-oriented, deadline driven, and able to multi-task
* Excellent communication skills and ability to present complex initiatives clearly and confidently to senior managers across the business
* Collaborative attitude to build a strong relationship across the business and a creative flair as well as ability to think of new ideas and creative projects
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Associate
Workplace Type: Hybrid
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