About Us
FAB HQ is a fast-growing aesthetics clinic and training academy, empowering clients and students with high-quality treatments and education. We're looking for a proactive, organised, and people-focused Personal Assistant / Receptionist to support the smooth running of our business and assist the CEO in day-to-day operations.
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively. This role involves assisting customers with inquiries, resolving issues, and providing information about our products and services. A passion for delivering exceptional customer service is essential.
Duties
Administrative & Diary Management
Manage the CEO's diary and schedule appointments efficiently.
* Manage Model Chat on WhatsApp and keep records aligned with Google Calendar.
* Ensure all consultation forms are correctly logged via Faces before treatments.
* Provide a weekly report on sales revenue, model bookings, and student enrolments.
Financial Support
Chase and track payments from models and students.
* Maintain accurate financial logs in collaboration with the CEO.
Marketing & Social Media Support
* Support new course launches with light social media posting.
* Assist with content scheduling and ensure posts are timely and consistent.
* Create and send the end-of-month marketing schedule through Klaviyo.
* Responding to all messages on socials.
Communication & Customer Service
Manage all inbound and outbound communication via WhatsApp.
* Respond to enquiries from models, students, and clients in a professional manner.
* Act as the first point of contact for the clinic and academy.
General Support
Support with daily operational tasks as assigned by the CEO.
* Contribute to a welcoming and professional atmosphere in the clinic and academy.
* Respond to customer inquiries via phone, email, and chat in a professional manner.
* Maintain accurate records of customer interactions and transactions through data entry.
* Provide product information and assist customers in making informed decisions.
* Upsell products and services where appropriate to enhance customer satisfaction and company revenue.
* Handle complaints and resolve issues promptly while ensuring a positive customer experience.
* Collaborate with team members to improve service delivery and share best practices.
* Utilise analysis skills to identify trends in customer feedback for continuous improvement.
Skills
* Proficient in English.
* Strong phone etiquette with the ability to communicate clearly and effectively.
* Excellent communication skills, both verbal and written, with a focus on customer engagement.
* Previous experience in a customer service role is preferred.
* Strong analytical skills to assess customer needs and provide tailored solutions.
* Ability to work well under pressure while maintaining a positive attitude.
* A proactive approach to problem-solving with a willingness to learn and adapt in a fast-paced environment. Join us as we strive to provide outstanding service to our customers
* Experience of using all social media platforms, Google docs, Google calender & Google sheets.
* Highly organised with strong attention to detail.
* Confident in using WhatsApp, Google Calendar, Klaviyo, and social media platforms.
* Strong written and verbal communication skills.
* Comfortable handling payments and chasing invoices.
* Proactive, solution-focused, and able to work independently.
* Previous experience in administration, PA roles, or reception preferred (experience in beauty/aesthetics industry a bonus).
* What We Offer
A role in a dynamic and fast-paced aesthetics clinic & academy.
* Ongoing training and development opportunities.
* The chance to grow with an ambitious, supportive, and creative team.
* Staff discounts on treatments and courses.
Job Type: Part-time
Pay: £12.24-£15.00 per hour
Expected hours: 12 – 25 per week
Benefits:
* Employee discount
Work Location: In person