3 Month Contract With A Local Authority
Job Purpose
To administer Council Tax billing accurately and efficiently in line with current legislation, ensuring the effective collection of Council Tax. The role also provides high-quality customer service to residents and stakeholders through telephone, written, and electronic communication channels.
Key Responsibilities
* Administer Council Tax billing processes accurately and in accordance with legislation and council procedures.
* Maintain up-to-date knowledge of Council Tax legislation, case law, discounts, exemptions, and Local Council Tax Reduction schemes.
* Provide professional advice and support to customers via telephone, written correspondence, face-to-face, and electronic channels.
* Process applications, reviews, discounts, exemptions, disregards, and payment arrangements, ensuring compliance with Direct Debit regulations.
* Prioritise and manage workloads effectively to meet service targets, deadlines, and customer needs.
* Work collaboratively within the Revenues team to improve customer experience and service delivery.
* Liaise with internal departments and external agencies where required.
* Demonstrate awareness and understanding of equality, diversity, and customer welfare needs.
* Undertake any other duties reasonably required within the scope of the role.
Requirements
* GCSEs (or equivalent) in English and Maths, Grade C/Level 4 or above, or proven literacy and numeracy skills.
* Strong communication and customer service skills.
* Good IT skills including Microsoft Office applications.
* Ability to understand and apply complex legislation.
* Ability to prioritise workloads and meet deadlines accurately.
* Strong organisational and time management skills.
* Ability to work independently and as part of a team.
* Awareness of equality, diversity, and customer welfare considerations.
* Experience working within a Revenues or Council Tax environment.
* Experience processing Council Tax accounts.
* Knowledge of Capita or Northgate Revenues and Benefits systems.
* Evidence of Continuing Professional Development (CPD).
Additional Information
* Working Hours: 37 per week
* Payment: Bi-weekly pay
* Work Type: Fully Remote, Have to be in office first day to collect IT equipment