Customer Service Manager – Aftersales Location: Brighouse
Hours: Full Time
Salary: £38,000 – £45,000
Full-time, fully office based
8am - 5pm / 7am - 4pm
We’re recruiting on behalf of a leading manufacturing business in the Brighouse area, looking to appoint an experienced Customer Service Manager to lead their Aftersales department.
This is a brilliant opportunity for a service-focused leader who thrives on improving customer journeys, building strong teams, and resolving issues with efficiency and care. The successful candidate will play a key role in developing service standards, driving performance, and ensuring customer satisfaction across all aftersales touchpoints.
Key Responsibilities:
Lead and develop the aftersales customer service team to deliver exceptional support
Manage escalated complaints through email, letter, and social media with a professional, solutions-driven approach
Identify and implement process improvements to enhance the customer experience
Work collaboratively with other departments to ensure a seamless customer journey
Ensure team targets, KPIs, and service levels are consistently achieved
Provide insight and support around risk, compliance, and service performance
What We’re Looking For:
Proven experience in a customer service management role, within a manufacturing company, desirable in construction or fenestration setting
Strong leadership and team development skills
Confident handling complaints and resolving issues across multiple channels - must have experience in complaints management
Comfortable working with CRM systems, Microsoft Office, and Excel
A proactive, continuous improvement mindset with great communication skills
This is a fantastic chance to join a stable, growing company with a genuine focus on service quality and employee development.