About The Role
We have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. This key post contributes to the delivery of Salvation Army Homes services to its residents, ensuring a resident‑focused service within our corporate aims and objectives.
Responsibilities
* Coordinate tenancy management and rent collection to secure effective housing management income.
* Ensure fair access, process applications, conduct relevant background checks, and allocate vacant properties.
* Maintain availability of supported move‑on accommodation, keeping vacant property turnover time minimised.
* Upkeep H&S and property standards and deliver excellent services as a team member.
* Support residents in sustaining tenancies while housed in move‑on properties and during their transition out of the scheme.
About The Service
Mildmay House is a 47‑bed supported accommodation service for single homeless males and females aged 16 upwards. Clients come from a variety of backgrounds, including relationship breakdowns, rough sleeping, mental health, and drug and alcohol use. The service provides a warm, respectful, and supportive environment, encouraging clients throughout their stay toward independent living.
Benefits of Working As a Tenancy Sustainment Officer
* 26 days annual leave rising to 31 days
* £100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service
* An extra day off on your birthday
* A High Street discount scheme (great savings both on and off‑line)
* Pension with life assurance
* Discounted private medical insurance
* Loans available for financial emergencies
* Occupational Sick Pay
* A full Induction package and training relevant to the role
* Long service awards from 2.5 years
* Support to learn and develop your career
Company
A registered social landlord and a leading provider of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for vulnerable people. Our aim is to build on individual strengths, creating person‑centred strategies that support recovery and positive behaviours.
Equal Opportunities
As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy, maternity, race, ethnicity, religion, belief, gender identity or marriage and civil partnership.
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