Make a difference every day with PDSA
About Us
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.
We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.
If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.
As Business Support Partner role, you will:
* Operational Oversight & Strategic Support – Act as a business partner to the Director and senior leadership team, ensuring strategic priorities are delivered efficiently and proactively addressing operational challenges.
* Governance & Compliance Management – Coordinate governance processes, support policy register updates, oversee audit schedules, and ensure adherence to compliance requirements, escalating non-compliance when necessary.
* Tracking & Reporting – Develop and maintain tracking mechanisms for key deliverables (e.g., risk registers, reports, policy updates), ensuring progress is monitored and risks are flagged for timely resolution.
* Stakeholder Communication & Coordination – Facilitate communication between internal teams and external stakeholders, ensuring transparency, accountability, and timely follow-up on key actions.
* Process Improvement & Efficiency – Identify operational inefficiencies, develop solutions, and work with stakeholders to implement process improvements to enhance productivity and effectiveness.
* Business Continuity & Risk Management – Support Heads of Departments in maintaining and updating business continuity plans to ensure organisational resilience and alignment with strategic objectives.
We’re seeking someone with:
* Business Support & Coordination Experience – Proven background in business support, partnering, or governance roles with the ability to work independently while managing multiple priorities.
* Strong Organisational & Tracking Skills – Experience in maintaining documentation, tracking actions, and ensuring timely completion of strategic and operational tasks.
* Stakeholder Management & Influencing – Ability to engage effectively with senior leaders, department heads, and external partners, influencing decision-making and driving action where needed.
* Problem-Solving & Continuous Improvement – A proactive mindset with analytical skills to identify process gaps, implement improvements, and enhance overall efficiency.
* Governance & Compliance Knowledge – Understanding of governance frameworks, compliance processes, and risk management to ensure regulatory adherence and operational effectiveness.
* Technical Proficiency – Strong skills in Microsoft Office Suite, SharePoint, and other document management tools, enabling efficient reporting, tracking, and data analysis.
Rewards, support and benefits
We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
* Flexible working options to support your work–life balance and individual circumstances.
* 25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
* Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
* Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
* Life assurance providing four times your annual salary for added peace of mind.
* AXA Health Employee Assistance Programme, with 24/7 wellbeing support
* Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
* Enhanced maternity, paternity and adoption leave to support you and your family.
* 15% discount on PDSA Pet Insurance plus access to staff veterinary services.
To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.