Job description Our vision To bring excellence to the Commercial Debt Solutions marketplace. Solving our partner’s business debt problems, by providing innovation, choice and opportunity for our customers. By delivering fair value, and a compliant process, we will build strong partnerships with the creditor community and trust within our customer base. Our Values We will be an open & transparent counterparty We will employ a data-driven approach to collections, ensuring segmented collection strategies are applied in the right situations We will employ a fair & balanced approach to collections, employing all forbearance tools where practical We will work with our customers to achieve the right outcomes in a sustainable and timely way We will be a trusted custodian of our Client’s receivables. Job purpose Joining this fast paced and lively Pre-legal Collections team, your focus will be these key areas Recover outstanding monies owed to our client in a compliant manner Handling your own case load dealing with Customer queries Resolving queries with customers and clients whilst trying to negotiate the best repayment option for our client taking into account Customer circumstances Reviewing whether Litigation proceedings would be relevant to the recoveries Assisting the Team Leader in managing a wide range of portfolios Core Responsibilities Liaising with original creditors to resolve new and existing queries Liaising with a variety of professionals who require specialist support in relation to our portfolios Be forthcoming in settlement discussion and negotiations with customers Follow client specific pre-litigation collection requirements Ideal experience This would suit a candidate who is looking to start their legal career and get some experience in a law firm Experience in a debt recovery environment would be an advantage, though not essential as on the job training will be provided Attention to detail and strong organisational skills are essential Highly motivated with strong written and communication skills Ensure that your quality and timeliness of work is in line with our policies and procedures IT proficiency is required An ability to use your own initiative, and work independently and as part of a team Analytical skills Passion to deliver results Benefits Annual bonus scheme based on company and individual performance Company pension matched up to 5% 25 days annual leave Birthday off Annual Leave increase for every year you have been here after 2 years of service (capped at 30 days) 50% off gym membership Private Health Care Cycle to work scheme Technology discount scheme Full training Study support Onsite Parking Opportunity for working from home after passing probation Free Tea, Coffee, fresh fruit, healthy snacks and Pizza on the last Friday of each month.