Location: Croydon, Liverpool, Manchester, Sheffield.
About The Job
Migration and Borders Digital is part of the Home Office Digital Directorate in the Home Office. M&B Digital is a Portfolio of around 3,500 dedicated professionals made up of civil servants and suppliers working together to develop some of the most challenging and transformative technology products, supporting critical programmes within the Migration and Borders system.
Working closely with colleagues in the Migration and Borders mission, we also support a number of the Home Office's capabilities such as Customer Services, Immigration Enforcement and Border Force. We jointly design services, build, run and sustain them to enable some of the government’s most important strategic outcomes, notably the legitimate movement of people and goods to support economic prosperity.
Our environment is fast-paced and often complex, and leadership roles combine intellectual challenge with an opportunity to work with highly innovative teams across the department, wider government, and industry. In supporting a great breadth of services, a diverse range of stakeholders, cutting edge solutions and an exciting future agenda you will have the opportunity to positively influence issues that directly affect millions of people’s lives.
Where business needs allow, some roles may be suitable for a combination of office and home‑based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office.
Job Description
As a Senior Business Analyst, you’ll lead small to medium projects and contribute to larger programmes by owning key requirements.
You’ll align outcomes with service vision and business strategy, supporting product iteration and optimisation.
You’ll build strong stakeholder relationships, challenge constructively, and act as a critical voice to ensure fit‑for‑purpose solutions.
Working independently or collaboratively, you’ll demonstrate a solid understanding of your domain.
You’ll also help shape future business models and contribute to business architecture strategy.
As an active member of the Business Analysis community, you’ll share best practices and mentor others to support professional growth and capability development.
Main Responsibilities
* Investigating operational and business needs and problems and assisting in the recommendation of service improvement and business solutions.
* Understanding and defining the problem to be solved and ensuring strategic decision‑making supports business outcomes as well as user needs.
* Eliciting, analysing and validating business requirements and user needs, as well as business strategy problems, in the most appropriate and effective manner and format.
* Collaborating with other professions within scope of the delivery to embed the Business Analysis role and value in the context of a project and multidisciplinary team.
* Planning and leading large areas of Business Analysis delivery, owning the challenge and driving through to conclusions.
* Creating acceptance criteria (often utilising the concept of Behavioural Driven Development) to allow your new service to be properly tested.
* Modelling processes/procedures using established techniques with understanding of their purpose and importance.
* Production of periodic performance measures to inform stakeholders and drive discussion around the required service.
Working Pattern
Due to the business requirements of this role, it is only available on a full‑time basis. However, compressed hours are available.
Essential Skills Criteria
* Promoting and building strong relationships with a broad range of people (technical and non‑technical), and applying proven communication, and analytical skills to ensure the team’s plans and objectives are achieved.
* Constructively challenging, negotiating and persuading different stakeholders in order to achieve a consensus in opinion.
* Promoting working as a team, contributing ideas and opinions in a flat non‑hierarchical structure and advocating to external people on the team’s behalf.
* Being adaptable in shifting and uncertain environments.
* Communicating in a variety of methods, applying the appropriate methods to each scenario/audience.
SFIA Capability Framework
Skills for the Information Age (SFIA) version 8 is the technical framework that sets the standard capability and development of all levels in the Home Office. This is a link to the capability framework: All skills A - Z English.
We use SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process. The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework). Use the SFIA Levels of responsibility to understand what would be expected for each technical skills listed below.
* Consultancy (CNSL) – Level 3
* Business Situation Analysis (BUSA) – Level 3
* Business Modelling (BSMO) – Level 3
* Requirements Definition and Management (REQM) – Level 3
* Feasibility Assessment (FEAS) – Level 3
* Stakeholder Relationships Management (RLMT) – Level 3
Behaviours
* Managing a Quality Service
Technical Skills
* Business Situation Analysis (BUSA) – Level 3
* Business Modelling (BSMO) – Level 3
* Requirements Definition and Management (REQM) – Level 3
* Stakeholder Relationships Management (RLMT) – Level 3
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