HR and L&D Officer (Flexi, Hybrid Benefits) The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity for an HR and L&D Officer to join our team based in Canary Wharf, where we currently operate an agile working policy of 20% office attendance and a flexible working culture. You will be working full or part-time on a permanent contract and will receive a competitive salary of £37,500 per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. Salary and benefits As well as a starting salary of £37,500 per annum pro rata, we offer: Several pension options as part of the Civil Service Pension Scheme, including defined benefits. 27.5 days annual leave increasing to 32.5 depending on length of service plus the option to buy and sell annual leave Discretionary staff reward scheme Comprehensive support for growth with learning and development programme to boost your career 24/7 Free confidential employee assistance programme Discounted health benefits and employee discount scheme across hundreds of retailers Access to Staff Networks and social activities Sabbatical after qualifying period A culture of reward with annual performance bonus Eye test and flu jab reimbursements Access to a Cycle to work scheme Diversity and Inclusion We are an accredited Disability Confident Employer and welcome applications from under-represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging. Who are we? As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court. Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair, and totally independent. Purpose of the role The postholder will focus on provision and implementation of the organisation’s Learning and Development Plan, putting in place learning initiatives that enable TPO to constantly evolve, develop, motivate and engage colleagues to ensure impactful knowledge and capability to deliver the organisations objectives and grow pensions expertise. The HR and L&D Officer will work with the relevant departments to identify the current and future skills requirements and create flexible learning interventions to meet the diverse needs of the workforce. This role may also be required to support the HR Advisor in other aspects of the employment lifecycle, including, recruitment, policy development and HR administration, as required. The HR team consists of this role, the Head of HR, HR Advisor, and support from the HR and Corporate Services Administrator. Key duties Lead on end-to-end Learning and Development activities ensuring that implementation and design adhere to TPO policy, objectives and goals, producing necessary reporting, insights and trend analysis. Collaborate with department heads, managers and staff to identify L&D gaps and needs and develop L&D plans, maintaining records to track delivery and costs. Facilitate training sessions and workshops to ensure engaging and effective learning experiences that are cost efficient. Writing and updating HR policy, procedure, processes ensuring they comply with the latest legislation and best practice. Advise and coach managers on all HR policies and procedures. Lead on all aspects of leave management (annual, agile working, special, flexible working, study) and changes to working patterns. Conduct exit interviews as required and provide reports and insight. Undertake HR administration, tasks and projects commensurate with grade such as updating the HR information system, preparing management information reports, liaising with Finance on preparation of payroll, issuing of contracts and general on-boarding tasks. Undertake other HR related tasks and projects commensurate with grade, development requirements and business need, including overseeing and managing the HR inbox, HR administration and post when required. Working flexibly within the HR team and across Corporate Services as necessary and any other duties that may reasonably be required. Please refer to the Job Description for further information We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice. Closing date : 6th April 2026 Interview dates: From 13th April on a rolling basis All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service. In line with our policy, candidates deemed appointable through a fair and open competition will be kept on a reserve list for up to 6 months. If vacancies with sufficiently similar essential criteria arise, we may make offers to those who are on this reserve list. These vacancies may be in other teams in the organisation. If you feel that you have the skills and experience required to become our HR and L&D Officer, please click ‘apply’ today. We would love to hear from you!