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Aftersales manager

Shipley
Vertu Motors
Aftersales manager
Posted: 20h ago
Offer description

Vertu BMW Motorad Shipley

We are recruiting an Aftersales Manager to join our outstanding team at Vertu BMW Motorad Shipley. If you would like the opportunity to become part of one of the UK's largest Motor Retailers, then this could be the role for you!

We offer a basic salary between £35,000 and £40,000, plus bonus and a range of company benefits.


Duties

As the Aftersales Manager, you will manage a team of Technicians, Service and Parts Advisors, helping them achieve the highest standards of customer satisfaction. Your main duties will include:

* Monitoring and controlling costs in line with the business plan, while maintaining quality standards and customer service.
* Ensuring accurate collection and recording of customer data in line with Group standards.
* Adhering to manufacturer standards at all times.
* Maintaining a safe working environment.
* Monitoring colleague performance.
* Training and coaching colleagues to support their success.
* Implementing and maintaining effective processes to achieve high customer satisfaction levels, exceeding the manufacturer’s national average.

You should have a successful track record in a similar role, ideally with franchise experience in the Motor Industry. Demonstrating your ability to improve performance, profitability, and efficiency is essential. Strong leadership and people management skills are a must, as your primary focus will be leading your team to meet business objectives. You should be committed to driving the business forward, maximizing customer satisfaction, and motivating your team. Sharing our company values and possessing strong leadership, communication, and organizational skills are also important.


Benefits

We pride ourselves on investing more in our colleagues’ personal development than any other motor retailer. Successful applicants can look forward to ongoing training, career progression, and a range of benefits, including:

* 25 days holiday, increasing with length of service, plus bank holidays
* Access to our online rewards platform with cashback and discounts at multiple retailers
* Preferential service rates
* Colleague purchase scheme
* Share incentive scheme
* Pension
* Enhanced maternity and paternity leave

Apply today to be considered for this role! If successful, employment checks will be conducted prior to your start date, including verification of recent employment, address, credit history, and possibly criminal record and driving license checks.

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