Job Description
Senior Business Analyst
* Location: Farringdon, London
* Job Type: Contract, Inside IR35
We are seeking a highly experienced Senior Business Analyst with a strong background in Salesforce to support a high-profile, revenue-positive transformation programme. This role is crucial for the delivery of a new scheme aimed at supporting vulnerable customers and achieving long-term regulatory and commercial benefits.
Day-to-day of the role:
* Lead end-to-end business analysis across multiple workstreams.
* Capture, analyse, and document both business and functional requirements.
* Work closely with product owners, Salesforce teams, technical architects, and delivery partners.
* Support process design across online, postal, and telephone journeys.
* Ensure regulatory, operational, and customer experience considerations are embedded in the project.
* Facilitate workshops and act as a trusted adviser to senior stakeholders.
Required Skills & Qualifications:
* Proven experience as a Senior Business Analyst in large-scale, complex programmes.
* Strong Salesforce expertise is essential.
* Experience in delivering multi-channel customer solutions (digital and assisted).
* Ability to work in regulated environments and navigate policy-driven change.
* Excellent stakeholder engagement and communication skills.
* Desirable: Experience with automation, verification, order fulfilment, or reporting solutions.
To apply for this Senior Business Analyst position, please submit your CV and a member of the Reed Professional Services Talent Team will be in touch