This is an exceptional opportunity for a Technical Support Advisor to join this global company within their prestigious, modern Chester office.
Driven by the passion to improve their customers’ experiences, the company continues to grow as a market leader in their industry. With a commitment to an increased presence in the market, they are accelerating their business transformation in order to reach more people, more effectively.
The Technical Support Advisor role is the critical escalation point for all customer queries to ensure the highest standards of service are consistently met in all customer interactions.
The successful Technical Support Advisor will receive benefits including an annual bonus; 26 days’ holidays plus Bank Holidays; life assurance; contributory pension scheme; buy/sell holiday scheme; free onsite parking
What you will do
* Provide level 2 support as part of a small, motivated team
* Provide technical and support to customers over the phone, email and web chat
* Handle resolution referrals, ensuring the customer receives a world-class level of service and leaves with the confidence to remain as a long-term customer
* Assist and deliver internal training to maintain product knowledge with other teams and colleagues
* Analysis of complaints to make recommendations for service improvements
What you bring
* Minimum of two years’ experience in Technical Support position, gained in an environment where there is a physical product
* Experience of handling and resolving complex complaints to full customer satisfaction
* Technology industry experience – for example, telecommunications (phones, tablets), IT support
* B2B communication skills
* Salesforce experience is desirable, with MS Office (particularly Excel) and CRM experience essential
* Ability to learn complex product portfolios
* Strong interest in IT and technical support
* A positive “can-do” attitude
KEYWORDS: technical, support, customer service, Salesforce, IT, telecoms
Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Agency in relation to this vacancy