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Accounting - customer success manager

London
TRES Finance Inc.
Customer success manager
Posted: 25 October
Offer description

He Role

As an Accounting Account Manager at Tres.Finance, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our platform. You’ll play a key role in understanding their needs, supporting them throughout the onboarding process, and acting as their trusted advisor to maximize value and drive growth.


What You'll Do

* Own the post-sales relationship with a portfolio of customers — from onboarding through renewal
* Understand each customer’s financial/tax & accounting workflows, pain points, and crypto use cases
* Serve as a trusted advisor for best practices in data mapping, chart of accounts mapping, transaction reconciliation, and tax reporting
* Proactively drive adoption and satisfaction through regular check-ins and QBRs
* Work cross-functionally with Support, Product, and Engineering to ensure customers' voices are heard
* Identify expansion opportunities and contribute to retention and upsell strategies
* Help shape and improve playbooks for onboarding, success metrics, and financial health monitoring


What You Bring

* Background in accounting, finance, tax, or related fields – ACCA/CPA or similar certifications are a plus
* 2+ years of experience at Big Four Accounting Firm
* Solid understanding ofcrypto markets,wallets,blockchain explorers, andDeFi protocols
* Experience working with crypto transaction data, reconciliation tools, or tax/reporting platforms
* Ability to communicate complex financial and technical concepts clearly
* Highly organized, process-oriented, and proactive in customer relationship management
* Experience with enterprise accounts or financial institutions working in crypto


About Us

Tres.Finance is a rapidly growing data platform that bridges blockchain technology with enterprise needs. We provide organizations with deep insights into blockchain data while streamlining financial management processes. With significant revenue growth and a strong customer base, Tres.Finance is defining the future of blockchain-powered financial solutions.

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