A leading health insurer in the UK is seeking a Director of Customer Services Transformation to lead operational strategy and transformation programmes. The role involves driving innovative strategies to enhance customer experiences, managing significant budgets, and leading a team of approximately 35 individuals. Key skills required include experience in large-scale operations transformation, understanding of contact centre technologies, and strong stakeholder management capabilities. This hybrid position offers a competitive salary and benefits including a management bonus scheme and health insurance. #J-18808-Ljbffr