Global Animal Health Manufacturing Organisation | Supply Chain | Multiple Site Collaboration
About the Company
Our client is a globally recognised contract development and manufacturing partner supporting pharmaceutical and biotechnology companies within the animal health sector.
The organisation works with international customers to develop, manufacture and supply veterinary medicines and health products for both companion animals and livestock markets. Operating across multiple global locations, the business provides end‑to‑end support from development through to commercial manufacturing and supply.
With continued growth across its manufacturing network, the company is investing in strengthening its supply chain capability to support increasing customer demand and complex global product portfolios.
The culture is collaborative, customer‑focused and delivery‑driven, with strong emphasis placed on operational excellence, continuous improvement and long‑term client partnerships.
The Role
An opportunity has arisen for a Customer Supply Planner to join a dynamic Supply Chain team within a regulated pharmaceutical manufacturing environment.
This role acts as the critical interface between customers and the manufacturing site, translating client demand into executable production and material plans that ensure products are delivered on time and in full.
The successful candidate will play a key role in maintaining the Master Production Schedule (MPS), coordinating cross‑functional alignment and proactively resolving supply or capacity constraints to maintain customer satisfaction and operational efficiency.
Key Responsibilities
* Act as the primary supply chain contact for assigned customers, ensuring strong service delivery and relationship management
* Receive, interpret and validate customer forecasts and process client orders accordingly
* Coordinate communication relating to demand changes, customer‑supplied materials, artwork updates and product lifecycle changes
* Develop and maintain an 18‑month Master Production Schedule (MPS) balancing demand, manufacturing capacity and operational constraints
* Facilitate cross‑functional alignment and agreement on production plans across Manufacturing, Quality and Procurement teams
* Identify and elevate capacity constraints impacting delivery performance
* Initiate and manage change controls relating to packaging components and material updates
* Maintain product master data including part creation and Bill of Materials (BOM) updates
* Ensure Materials Requirements Planning (MRP) parameters remain accurate and aligned with demand and supply plans
* Schedule raw materials, packaging components and excipients to support manufacturing requirements
* Coordinate supplier delivery performance to support On Time In Full (OTIF) manufacturing execution
* Optimise inventory utilisation to support Just‑In‑Time supply while minimising obsolescence risk
* Conduct supply planning scenario analysis (“what‑if” modelling) to optimise production outcomes
* Support New Product Introduction (NPI) projects including product extensions and packaging variations
Performance Measures
Success in the role will be measured through:
* On Time In Full (OTIF) delivery performance
* Forecast accuracy and SIOP alignment
* Inventory and working capital performance
* Production readiness
* Compliance with GMP and regulatory requirements
* Contribution to business continuity and operational planning
Skills & Experience
* Minimum 3 years’ experience within supply planning, production planning or manufacturing operations
* Experience working within a regulated or complex manufacturing environment preferred (pharmaceutical, life sciences, chemical or FMCG advantageous)
* Strong organisational and planning capability
* Ability to manage multiple priorities within a fast‑paced environmentHigh attention to detail and accuracy
* Excellent communication and stakeholder coordination skills
* Proactive mindset with strong problem‑solving ability
Qualifications
* Secondary education in Mathematics and English (or equivalent experience) required
* Supply Chain, Operations or Business‑related qualification advantageous but not essential
Why Join?
This role offers the opportunity to work within a globally connected manufacturing organisation supporting international customers and innovative healthcare products. You will gain exposure to complex supply chain operations, cross‑site collaboration and long‑term career development within pharmaceutical manufacturing.
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