Position Title: Service Engineer UK& Ireland (m/f/d)
Office: Remote (UK)
Department: Technical
Your mission
As a Service Engineer, you will be at the forefront of GoodWe’s technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the UK regional team supporting our sales growth and maintaining customer loyalty.
A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.
This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in UK & Ireland region.
Your main responsibilities
* Support the training of the Level 1 hotline, ensuring high performance and technical proficiency.
* Act according to service KPIs and processes, with a strong focus on customer satisfaction.
* Provide direct technical support to GoodWe distributors and installers through remote and on-site training, commissioning, and troubleshooting.
* Analyse product issues and escalate to Level 3 when needed.
* Conduct customer installation and service training sessions, both online and in-person.
* Collaborate with the UK regional team.
* Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.
Your Profile
* A technical background, such as a bachelor’s degree or professional certification in electrical engineering, communication technology, or a related field.
* Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
* A passion for solving complex technical challenges.
* At least 3 years of experience in technical support, ideally within a technical or engineering environment.
* Enjoys cross-border collaboration and working with international teams and customers.
* Structured, results-oriented approach with a strong focus on customer service.
* Customer oriented mindset.
* Fluency in English is a must; any other European language is an advantage.
* Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage.
* Willingness to travel.
What we offer
* Unique opportunity to join a truly diverse & international, ambitious and rapidly growing GoodWe Europe team.
* Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
* Passionate work environment with flat hierarchies and fast decision making.
* Have fun and do something meaningful & make a difference!!!