Job
Location: Milton Keynes / London - Fully Remote (UK based within 1 hour to London by train)
Salary: £32-35k negotiable + performance bonus
We're looking for a commercially switched-on Account Manager who gets what makes Shopify tick and knows how to grow value in a client relationship.
We’re hiring on behalf of a small but sharp Shopify agency. They’ve got a tight portfolio of long-standing ecommerce clients and a founder who is very hands-on and ready to step back - which is where you come in.
You’ll be the main point of contact for several retained clients, managing day-to-day updates, spotting opportunities, and turning those ideas into actual scoped and sold work. The role is part Account Manager, part client success and part "let's grow this".
There’s light-touch PM work (mainly task tracking and follow-up), but what really matters is your ability to grow accounts, guide clients, and work proactively with the founder on what comes next.
What you'll be doing:
* Managing a small group of lovely ecommerce clients
* Leading update calls, tracking tasks in Asana, keeping things smooth
* Spotting ways to help clients - and then selling those ideas in
* Shaping proposals, scopes and plans based on real client needs
* Keeping freelancers (devs, designers etc.) moving and in the loop
* Researching tools, integrations, or ideas that’ll help your clients grow
* Taking ownership - you won’t be spoon-fed
What you’ll need:
* Experience managing Shopify clients at a digital agency (non-negotiable)
* Confidence with clients - on Zoom, on Slack, on the phone and on email
* Proven ability to spot commercial opportunities and sell in services
* A decent grip on ecommerce, UX, and what actually drives results
* You’re in the UK and within 1 hour of London by train (for monthly meetups)
What’s on offer:
* + performance bonus
* Remote-first role with monthly paid travel to London
* Autonomy, trust, and a say in how the agency evolves
* Friendly, no-egos culture - founder-led but open to your ideas
* Proper scope to grow your career, not just your client list
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