Teesside Mind's Redcar Safe Haven is a new, pioneering service offering a compassionate, community-based alternative to complement NHS crisis support. This is the first service of its kind on Teesside, designed to provide immediate, trauma-informed care to individuals experiencing mental health crisis or severe emotional distress.
We are seeking a highly motivated and experienced leader to take on the role of Safe Haven Manager - Redcar. This is a critical position, responsible for the operational delivery, strategic development, and quality assurance of the service.
The Safe Haven is designed to be a lifeline for individuals in distress, offering a nonclinical, supportive space where people can find stability, connection, and hope. As Manager, you will play a vital role in shaping the culture, quality, and impact of this service — ensuring it delivers meaningful support in the community.
Main Duties:
As Safe Haven Manager, you will:
* Provide strategic and operational leadership to ensure the service meets its objectives and delivers high-quality support.
* Lead and manage a multidisciplinary team, including team leads, mental health practitioners, and peer workers.
* Ensure the delivery of trauma-informed, person-centred care, tailored to the needs of individuals in crisis.
* Develop and maintain formal referral pathways and partnerships with statutory and voluntary sector services.
* Promote the Safe Haven across Redcar and Teesside, raising awareness and building stakeholder engagement.
* Oversee recruitment, induction, supervision, and ongoing development of staff.
* Ensure compliance with policies including safeguarding, health and safety, and information governance.
* Monitor service performance, produce reports, and identify areas for improvement and innovation.
* Champion equity of access, inclusion, and the meaningful involvement of people with lived experience.
* Represent the service at multi-agency forums and lead a reference group to ensure responsiveness to stakeholder needs.
* Support Team Leads in implementing strategic goals and maintaining service standards during operational hours.
Job Types: Part-time, Permanent
Pay: £35,050.00 per year
Expected hours: 30 per week
Work Location: In person