Salary: Up to £30,000 Location: Hitchin hybrid About Zero Deposit Renting a new home can be stressful and expensive. At Zero Deposit, we’re changing that. We give tenants an alternative to expensive security deposits, allowing them to spend their money on the things they love. We are a market-defining business on a mission to make renting easier, faster and fairer. We will only do that with an exceptional team, a market-leading product and an amazing customer experience. About the Role As a Tenancy Claims Specialist, you’ll manage end-of-tenancy claims around damages, unpaid rent, and bills. You’ll look at evidence quickly, make balanced decisions, and work directly with tenants, landlords and agents to reach the right outcome. This isn’t box-ticking claims work, you’ll be trusted to use judgement, keep conversations fair, and solve disputes that genuinely matter to people. What you’ll do Manage your own caseload of end-of-tenancy claims Assess evidence and make fair, consistent settlement recommendations Speak with tenants & landlords by phone to reduce back-and-forth Keep everything moving efficiently to hit service & quality targets Spot themes and feed improvements back into our processes Help us build a rental claims service that’s known for fairness What you bring Experience in claims handling, dispute resolution or property/rental (ideal) Confident phone communicator, clear, calm, solution-focused Comfortable making decisions that balance multiple viewpoints Resilient under pressure and structured in your approach to deadlines Motivated by performance and doing right by the customer Benefits You’ll Get From Us: In addition to your salary, we offer the following benefits. Starting 25 days holiday, rising to 30, plus your birthday off! Hybrid working. Flexibility based on performance & team needs Coaching for personal wellbeing and leadership development Life insurance company pension Wellness and volunteering support Real career progression Work for a business genuinely improving the renting experience Why this job matters You’re the person who makes the end of a tenancy feel fair, not frustrating. You’ll help renters keep more of their hard-earned money, and ensure landlords get what they’re rightfully owed. Apply now If you want a role with ownership, real impact, and a mission that actually helps people, we’d love to hear from you.