The AI Engineer is a hands-on role where you ll work across the full development lifecycle, from shaping ideas and building prototypes through to deploying production-ready solutions. You ll play a key role in applying AI and modern software engineering practices to real-world service challenges.
As AI Engineer, you ll be part of a small, collaborative team, working closely with product, user experience and operational colleagues to deliver impactful, user-focused solutions.
This role is predominantly home-based with occasional attendance at our Birmingham Office (minimum of four days per year). However, during probation more frequent office attendance will be required to ensure you receive full support.
What You ll Be Doing
Designing and building applications and tools using modern engineering practices
Developing integrations, APIs and automation to support key services
Translating business and user needs into working technical solutions
Exploring where AI and automation can add value to real workflows
Building and testing prototypes, then iterating based on feedback
Supporting deployment and early-stage live running of new solutions
Collaborating with non-technical stakeholders to shape and refine ideas
What We re Looking For
Core Experience
Strong background in software or application development
Experience working with Python and/or Microsoft technologies
Experience building and integrating APIs and services
Ability to deliver solutions end-to-end (design through to deployment)
Confident communicating technical concepts to non-technical audiences
AI & Innovation
Good understanding of AI / Generative AI concepts and use cases
Interest in applying emerging technologies to solve real problems
Nice to Have (but not essential)
Experience building AI-enabled features or tools
Knowledge of technologies such as RAG, vector databases or LLMs
Background in regulated, public sector or customer-focused environments
Experience working with CRM, contact centre or case management systems
Awareness of accessibility, data protection or service design principles
What We Offer:
We believe in taking care of our people, and we offer a great range of benefits, including:
29 days annual leave plus bank holidays
A contributory pension scheme
Flexible hybrid working arrangement
Generous Life Insurance
Wellbeing days to support your mental health
A healthcare cashback scheme
Access to an Employee Assistance Programme
Working outside the UK (up to 30 days in a 12-month period)
Free on-site gym
Enhanced maternity pay
Recruitment Process
We will review all applications after the closing date and contact shortlisted applicants thereafter
Stage 1: informal chat
Stage 2: interview
Accessibility and Adjustments
We want every candidate to feel confident and supported. If you need any adjustments or have specific preferences during the recruitment process, just let us know and we ll do our best to accommodate you.
Important Information
We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.
Our Commitment to Inclusion
We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: We put people first, We support each other, We solve problems underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work. We warmly welcome applications from all backgrounds.