As a Intervention Claims Handler you will play a key role in keeping our claims process running smoothly. You’ll manage third‑party interactions, coordinate services, and help deliver quick, efficient resolutions that make a real difference to our customers. This role offers the chance to develop your skills, work as part of a supportive team, and take the next step in your career while contributing directly to the success of the business.
You'll make an impact by:
* Handle inbound and outbound calls with third‑party customers, offering services and managing cases to achieve settlement and business objectives.
* Liaise with suppliers and arrange replacements or services, referring cases beyond your authority when needed.
* Accurately update systems, handle complaints within your authority, and follow agreed processes, policies, and procedures.
* Support colleagues and contribute to overall team effectiveness, maintaining high service standards and operational efficiency.
Your skills and experience:
* Good communication and negotiation skills, with the ability to manage customer interactions effectively.
* Experience handling claims or sales cases, ensuring processes are followed and targets are met.
* Excellent organisational skills, with the ability to update systems accurately and manage multiple tasks.
* Ability to work collaboratively within a team while maintaining high service standards and customer satisfaction.
Why you'll love it here
Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:
* Annual discretionary bonus
* Up to 11% pension contributions
* Hybrid working + flexible hours
* 25 days annual leave + bank holidays + buy/sell options
* Career development and mentoring
* Inclusive culture + employee networks
* Share investment options
Our DEI commitment
We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.
As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.
We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work-life balance.
If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.
#J-18808-Ljbffr