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Overview
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Moss is more than a menswear brand; we are styling individuals for moments that matter. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we bring over 170 years of tailoring know-how and considered clothing for life as we live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for sustained growth and development. We work Collaboratively and use Agility to achieve success, leaving a positive impact.
Purpose of the Role: You will be a true Brand Ambassador who will interact easily with a broad range of customers. You will promote customer service excellence, manage the customer’s journey and experience in-store, and identify customer needs to offer engaging styling options. Your dedication to exceeding customer expectations will support store KPIs and contribute to overall performance through personal productivity.
How to Apply: For more about Moss, search #LifeatMoss or TailorYourCareer on LinkedIn.
Key Responsibilities
* You deliver an exceptional customer experience, following the Moss Essential Steps of Service, greeting, listening, and offering bespoke advice while selling in a professional and passionate way.
* You strive for high productivity, maximising sales and services goals and elevating every interaction to contribute to business KPIs.
* You have strong product knowledge for all services: Hire, Custom Made, Retail, Alterations, Ship from Store, and you proactively use this to tailor the customer experience.
* You are aware of external opportunities to improve store performance and enhance service based on feedback from Feefo and Mystery Shops.
* You assist store management with stockroom and back-area housekeeping, including receiving deliveries and adhering to stock & cash control procedures to minimise loss.
* You follow the Appointment process via the appointed platform, ensuring customers are contacted prior to their visit and status information is recorded accurately.
What You’ll Need to Succeed
* Technical: Basic product knowledge of features, benefits, and store offerings; familiarity with POS systems, cash tills, credit card processing, and inventory management.
About You
* Reflects Moss’s aesthetic through personal style and presentation.
* Embraces continuous self-improvement, resilience, and time management with a passion for the brand.
* Excellent communication to inspire, guide, and foster relationships with colleagues and customers.
* Embodies Moss’s core values and behavioural competencies in daily responsibilities.
* Employee Discount: 70% across all Moss stores.
* Team Reward Pay Scheme: up to 15% of gross monthly salary as a bonus.
* Refer a Friend: £500 bonus for successful referrals of Managers.
* Season Ticket Loan and Cycle to Work Scheme to support commuting and eco-friendly travel.
* Discounted Gym Membership with PureGym; Life Insurance; Ongoing Development tailored to your career ambitions.
* Access to Moss Learning and Employee Hub for benefits and updates; New Baby Gift for personal milestones.
Employment details: Part-time position with seniority level at entry level; role function is Customer Service and Sales in Retail and Fashion.
Locations and Opportunities
Job postings and location details that follow are not part of the core description and are not required for the role.
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