Renault Trucks Essex is looking for an experienced Workshop Manager to manage a large workshop of technicians, you will therefore be experienced in supervising colleagues along with the control of work going through the workshop, a Retail Dealership workshop background is desirable.
Offering a basic up to £55,000 (DOE) with a 10% KPI driven bonus, 7% matched pension scheme, 25 days holiday plus BHs, a Healthcare Cashback scheme and lots of offers via our Works perks scheme.
Hours: Monday to Friday 40 hours - 08.00-17.00
As the most senior colleague below the Dealerpoint Manager, the Workshop Manager's core role is to proactively manage the customers’ journey from “planning, arrival, quality of work through to Invoice / Claim closure.
Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate.
Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised.
The motivation, personal development and performance Management of the team is a key part of the role along with and dealing with employee issues on a day to day basis.
Skills and Experience
* HGV workshop experience at supervisor or above level
* Employee (Technician) management / supervisory skills and experience
* Identifying employee ongoing training needs
* Reporting workshop KPI's
* Budgeting and planning of workshop productivity / efficiency
* Customer facing experience with the ability to problem solve
* Ideally a level 3 HGV Technician qualification
Benefits:
* 25 days holiday and rising with service
* Pension scheme - 7% matched
* Healthcare Cash Back Scheme
* Employee discounts across Retailers, Cinemas, Services +++
* Cycle to Work Scheme
Renault Truck Commercials is an Equal Opportunities Employer
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