Hub Customer Service Advisor
Location Walsall Campus Faculty/Department Estates and Facilities Contract Type Permanent Salary £25,249 to £26,093 p.a. Closing Date 20/01/2026 Job Reference 14670 Documents
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The Facilities Information Hub are looking for an experienced and enthusiastic team member to join the Facilities & Support Services Team in the role of Hub Customer Services Advisor.
You will deliver the “one stop shop” service within the Walsall Facilities Information Hub, providing administrative support for all services delivered by Facilities from within the Hub.
The role is student facing with a key role in dealing with student accommodation and campus issues on a day-to-day basis. A willingness to help others, find solutions and ensure excellent customer services is paramount.
Although primarily based at Walsall Campus you may be required to work at any of the University Campuses as dictated by the business.
Staff Benefits
You may be eligible to choose from a number of benefits during your appointment, subject to any rules applicable to the relevant benefit (as amended from time to time). Further details of these benefits are available on the intranet.
We believe employees should be recognised for their hard work and contribution to the University's growth and success and offer an attractive range of competitive benefits to all staff:
Your Benefits:
2. Competitive salaries
3. Standard Life Pension scheme – with employer contribution of up to 12% to the University's defined contribution scheme.
4. Long Service Recognition - £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service.
5. Free Will Writing Service - Complimentary will drafting for employees and their partners.
6. IT & Mobile Discounts - EE Perk (20% off for family &
7. friends) & software discounts.
Supporting Your Health & Wellbeing
8. Wellbeing and Mental Health Support - 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service.
9. Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton.
10. Eyecare Support - Free eVoucher for eye tests and glasses contribution.
11. Flu Vouchers - Free flu vaccinations for staff.
12. Paycare Health Benefit Plan - Covers optical, dental, physiotherapy, and personal accident insurance.
13. Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services.
Valuing You:
14. Generous Annual Leave (see table below)
15. Flexible & Agile Working - Flexible and Hybrid working arrangements.
16. Free On-site Parking - available across campuses
17. Cycle Benefits Scheme - Save up to 42% on a bike & accessories via salary sacrifice.
18. Employee Discounts - Savings on groceries, fashion, and entertainment.
19. Travel Discounts - Up to 10% off holidays through Sodexo Circles.
Training and Development
20. Staff Network and Inclusion - Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women's networks.
21. Library Access - Staff have access to books and resources at our onsite libraries.
22. Staff Scholarship Scheme - Funding for part-time higher education, up to PhD level
23. Leadership and Management Development - Access to training opportunities to support you with advancing in your career.
The University of Opportunity for Students and Staff
As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges)