Job Details
Department: Hotels
Employment Type: Permanent - Full Time
Location: UK, London
Reporting To: Hotel Manager
Compensation:£2,511 / month
Overview
What others do by day, you do best by night (including perfect cappuccinos at 3:00AM). You want to greet the whole world, one person at a time — even when they’re sleepy. We won’t put you in a box as a "receptionist" or "food and beverage" person. Instead you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. As a citizenM night ambassador, you’ll be free to be yourself and do the best job you can. We believe in making work fun. If you’re having a great experience, our guests will, too.
Please note that we are only able to consider applicants with the right to work in the UK.
Typical Shift Duties
* Ensuring everyone gets a warm welcome as soon as they walk in.
* Assisting guests at the self check‑in kiosks (we have no reception desk).
* Cleaning, preparing and serving hot and cold breakfast and meals.
* Brewing delicious coffee or mixing a signature cocktail.
* Serving as a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party.
* Maintaining the living room, cleaning canteenM, and arranging food displays for the following shift.
* Handling guests’ requests or demands regarding our facilities (you may even gain new tech skills).
* Managing reservations in our property management system (PMS), including the nightly audit.
* Holding the keys to the property; responsible for operations during night shifts.
* Taking care of guests in emergency situations.
Qualifications
* Genuine touch: Treat all people as you would treat your best friends.
* Passionate attitude: Be collaborative and believe we are stronger working together. Optimistic and spread good vibes.
* Smart thinker: Find simpler, better, bolder ways to do things. Curious and believe no detail is too small.
* Real caring: Show empathy for people and the planet. Open to other points of view and experiences that bring out the best in me. Create positive change.
* Fluent in English. Other language abilities are welcome too.
What We Offer
* Competitive salary (£2,510.87 / month gross)
* Flexible schedules
* Performance rewards (up to 10% of salary per month)
* Up to 10 free citizenM experience nights per year (discounted rate for friends and family)
* Access to citizenM learning and development programs
* Career progression
* Full immersion (training) program for new starters
* Meal & coffee on us during your shift break
* Pension and cycle-to-work scheme
* citizenM uniform and comfy shoes by On Running
* Wellbeing program (EAP)
* Restaurant and bar discounts via CODE for all ambassadors
* Global opportunities - chance to work in other citizenMs around the world
* Referral program – £1,000 bonus if your friend joins us too
Typical Shifts
* Nights: 10:50 PM – 7:10 AM
* Availability to work weekends is required!
citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.
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