Job Title: Planner
Location: Sutton, Surrey
Salary: £29,724 per annum
Sector: Gas Contractor
Weekly Hours: 42.5hr/week
Shift: Monday‑Friday 8:00‑5:30
Leave: 20 days annual leave + Bank Holidays
Probation: 5‑month probation period
Purpose of role
Position: Gas Service Planner – Gas Team Leaders – 42.5hrs per week covering 08:00‑17:30, Monday‑Friday
Responsibilities
* Effectively plan engineers' work
* Take ownership of engineers' daily workload
* Respond to inbound calls from engineers on the dedicated Engineer Line
* Monitor engineers' readiness and dispatch unallocated works
* Confirm previous day has no outstanding works
* Ensure all works are planned and completed within the contract SLA
* Manage the Action Lists that Planners are responsible for
* Schedule appointments with customers
* Proactively work towards reducing incoming complaints
* Manage and monitor changes to works scheduled in event of absence
* Keep customers informed and updated
* Support all team members in all tasks
* Ensure all daily tasks are completed
Additional Duties
* Handle administrative and telephone correspondence both office and field to ensure the smooth running of all contracts
* Maintain standards of productivity
* Liaise with all internal teams where required
* Take responsibility for area performance
* Identify issues and propose solutions that could negatively impact performance
* Support the CSO team handling inbound calls when required
* Perform ad hoc duties as required
Prerequisites
* Excellent communication skills, written and verbal at all levels
* Ability and willingness to step up to cover next level tasks
* Proactive approach
* Innovative while working within agreed structure
* Flexible and able to adapt to change
* Committed to delivering exceptional internal and external service delivery
* Maintain an efficient, professional, and team‑focused attitude at all times
* Trustworthy and able to promote a confidential environment
* Customer focused
* Ability to work within and follow company and client policies and procedures
* Excellent planning and organisational skills
If you are interested in this planner role – please send your CV directly to:
#J-18808-Ljbffr