We’re privileged to work with some amazing people here at West Street Crisis Service where we provide temporary accommodation for adults with learning disabilities and additional needs. As a Residential Services Officer you’ll play a key role providing personalised support, so people can develop the essential life skills to achieve a fulfilling, independent and safe life outside of the service. You'll love the warm and supportive atmosphere here at West Street and our established team enjoys a great sense of team spirit. You'll receive comprehensive induction and training, so you can become a confident and valued member of our friendly and supportive team. What you’ll do: Deliver Exceptional Care: Be at the heart of providing the best physical and emotional care, ensuring our Service Users feel safe, comfortable and valued. You'll proactively observe and assess their health and well-being, acting quickly to support their needs. Collaborate and Innovate: Work with families, carers, colleagues and other professionals to create and carry out personalised care plans. Your input will be important in shaping the support we offer, ensuring it aligns with the individual goals and wishes of each Service User. Communicate and Document: As shift leader, you’ll keep the lines of communication open and maintain detailed records that reflect the progress and needs of our Service Users. Your reports and case records will be vital in delivering consistent, high-quality care and ensuring everyone is on the same page. Positive behaviour support: using tools from applied behaviour analysis and values of normalisation and social role valorisation theory to improve quality of life for Service Users. What we’re looking for: An understanding of the needs of the client group and have experience working with them to achieve independence. Able to demonstrate the core values of patience, empathy and compassion. A team player with strong collaborative skills. Excellent communication skills for building positive relationships with a diverse range of people, including clients, their families, carers, professionals and colleagues. Sound IT skills and able to accurately record information. Why join us? Comprehensive induction programme with all necessary training. Great satisfaction from supporting people to get the most out of their stay. Commitment to personal development, including support for QCF training. Preparation for future senior-level opportunities. Extensive Benefits Package As this is a 24/7 service, you’ll be required to work a 4-week flexible shift pattern to respond to the demands of the service. Your working pattern will include working every other weekend and a variety of shifts including early, late, sleep-in shifts and bank holidays for which enhancements will be paid in line with the HCC salary policy. Other roles you may have experience of could include: Support Worker, Care Assistant, Care Worker, Home Carer, Health Care Assistant, Community Support Worker, Domiciliary Care Worker, Night Carer, Personal Care Giver, Teaching Assistant, Learning Support Assistant, Day Opportunities Support Worker, Day Services Support Worker, Residential Care Support Worker, Home Care Assistant. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.