Customer Service & Logistics Coordinator
Type: Permanent
Location: Manchester- Trafford area
Salary: £27,000-£30,000 per annum (depending on experience)
Additional: Quarterly profit sharing incentives, 25 days holiday + 8 Bank holiday, Pension scheme
Shifts: Monday-Friday 8am-4pm
Due to continued growth, our client is expanding our Customer Service and Logistics function to ensure they meet evolving customer needs and maintain high standards of service. This role will support the Sales team by managing customer enquiries and requests, while developing and nurturing strong client relationships. In addition to customer service duties, the team oversees export order processing and logistics, ensuring goods are delivered in line with service level agreements (SLAs) and regulatory requirements.
The Role
* Manage and progress customer orders, ensuring accuracy, completeness, and adherence to agreed service timelines.
* Coordinate logistics arrangements to support the timely delivery of products to customers.
* Prepare, review, and maintain shipment documentation to support compliant domestic and international distribution.
* Communicate proactively with internal teams to ensure effective planning and smooth day‑to‑day operations.
* Process sales orders using internal order management platforms, confirming order details and coordinating dispatch activity with operational teams.
* Maintain accurate customer, order, and shipment records across internal systems and databases, ensuring documentation is stored and retained in line with regulatory and audit requirements.
* Respond to customer enquiries within defined service standards, providing interim updates where required and escalating risks to fulfilment, compliance, or service quality to appropriate stakeholders.
* Track inventory, consignment, and distributor stock data using internal reporting tools, supporting accurate billing and appropriate stock availability.
* Ensure all shipments are arranged in line with applicable transport regulations and internal operating procedures.
* Work closely with commercial, operational, and logistics teams, as well as external partners, to support order fulfilment, resolve service issues, and maintain customer satisfaction.
* Collaborate with colleagues in similar roles to share workloads, manage shared communication channels, and provide cover during periods of absence.
* Support cross-functional teams to maintain consistent service standards across assigned customer groups.
* Provide operational support for team members as required, including managing shared inboxes and workload distribution.
The Person
* Minimum of 5 GCSEs including Maths and English.
* Experience of UK export order processing and documentation management within a manufacturing company is essential.
* Strong communication skills, both written and verbal.
* Proficient in Outlook, Excel and Word.
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