Job Title: Head of Customer Migration
Location: Stoke-on-Trent, UK (80% Remote)
Salary: £95,000 - £100,000 per annum + 10% bonus
Are you a dynamic leader with a passion for customer experience, transformational change, and the drive to lead a migration project? If so, we want you to join our team as the Head of Customer Migration in Nottingham.
About Us:
We are a forward-thinking and customer-centric company committed to delivering exceptional experiences to our clients. As we embark on an exciting period of growth and transformation, we are seeking a Head of Customer Migration to lead our migration project, oversee upgrades, and drive meaningful change.
Key Responsibilities:
* Lead and manage the migration project, ensuring a seamless transition for our customers.
* Oversee upgrades to our products and services to enhance the customer experience.
* Develop and implement a comprehensive customer experience strategy.
* Lead and mentor a team of dedicated professionals.
* Drive a culture of customer-centricity throughout the organization.
* Collaborate with cross-functional teams to identify and implement transformational changes.
Qualifications:
* Proven experience in a leadership role within customer experience or a related field.
* Strong track record of successfully leading migration projects and delivering transformational change.
* Excellent communication and interpersonal skills.
* Strategic thinker with the ability to develop and execute customer experience strategies.
* Experience working in a fast-paced, dynamic environment.
* Bachelor's degree in business, marketing, or a related field (MBA preferred).
Benefits:
* Competitive salary of £95,000 - £100,000 per annum.
* 10% annual bonus.
* Opportunity to make a significant impact on our customer experience.
* Professional development and growth opportunities.
* Collaborative and inclusive work environment.
* Employee wellness programs.
* Flexible working options.
If you are a visionary leader with a passion for enhancing the customer experience and are ready to take on the challenge of leading our migration project and driving transformational change, we encourage you to apply.
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