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Guest Services Co-Ordinator
The Lygon Arms, Broadway, Worcestershire, WR12 7DU
Discover the charm of the Lygon Arms Hotel, a historic coaching inn nestled in the heart of Broadway village—often celebrated as 'the jewel of the Cotswolds.' Embrace the unique character of this enchanting destination, where rich history meets modern comforts. With a serene spa, 86 individually styled bedrooms, secluded gardens, and a relaxed dining experience, you'll find countless ways to unwind and immerse yourself in the tranquil countryside lifestyle.
Guest Services Co-coordinator - What's in it for you?
* Enjoy a robust annual salary of £26,520.
* Benefit from an additional service charge averaging £2,500 per year (non-contractual).
* Stand out with our Awards of Excellence and receive special gifts for your length of service.
* Access cashback healthcare options after your probation period.
* Advance your career with continued training from recognized providers.
* Take advantage of special rates at our Iconic Hotels.
* Enjoy 25% off all food and beverages, plus discounts on spa treatments and products.
* Earn rewards by bringing your network into our family with the Refer-a-Friend Incentive.
* Cycle to Work Scheme.
* Utilize our Employee Assistance Program for personal well-being.
* Participate in team social events, seasonal gifts, and much more
Aim Of The Role Of The Guest Services Co-coordinator
As a Guest Services Coordinator at The Lygon Arms, you'll be the welcoming face and knowledgeable voice behind our guest experience. Based both in the reception area and the office, you'll have the unique opportunity to meet and greet guests in person while managing on-site reservations. Your role is crucial to exceeding guest expectations and driving revenue across all areas, including rooms, dining, spa, and events.
Key Responsibilities
* Manage on-site reservations for rooms, dining, spa treatments, and special events—especially when Central Reservations is unavailable.
* Possess in-depth knowledge of The Lygon Arms to confidently handle guest inquiries via phone and email.
* Promote upselling opportunities and special offers to maximise revenue.
* Make pre-arrival calls to confirm details, gather missing information, and promote hotel facilities.
* Act as the primary contact for VIPs, return guests, celebrities, media, and travel agents—ensuring a warm, professional, and discreet experience.
* Greet and assist guests in person from the reception area, creating a seamless and personal welcome
* Conduct daily checks of all reservations and bookings across rooms, restaurant, and spa.
* Cross-reference spa and restaurant bookings with Opera to ensure accuracy.
* Stay informed about all current promotions and packages, recommending them where appropriate.
* Support the wider team with flexibility and a proactive attitude, taking on additional tasks as needed.
About You
* Experience with Opera Cloud or a similar PMS system (preferred).
* Strong verbal and written communication skills, with a professional and friendly manner.
* A team player who thrives in a fast-paced, guest-focused environment.
* Flexible, intuitive, and solutions-oriented with a passion for hospitality.
Situated within the idyllic Cotswolds village of Broadway in Worcestershire. With roots dating back to the 14th century, The Lygon Arms is steeped in history, and remainders of the vast Tudor influence are visibly appreciated in the superb restoration of original features. The Lygon Arms boasts five exceptional culinary venues; the Lygon Bar& Grill, the Lygon Wine Bar, The Russell Room, The Courtyard and the Spa Kitchen & Bar, numerous snugs and lounges, a luxurious Spa, and 86 guest rooms, including the regally appointed Charles I suite. A perfect base from which to explore the Cotswolds, guests looking for a more rejuvenating stay can enjoy the calm of its spa retreat with a range of relaxing treatments and therapies.
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