Are you an experienced Hospitality Services Manager looking for a rewarding opportunity to make a positive impact in the lives of others? We invite you to join the Hallmark Care Homes family, where excellence and compassion are at the heart of everything we do. As a Hospitality Services Manager, you'll play a pivotal role in ensuring the highest standard of hospitality services within our care home. Reporting to the General Manager, you'll supervise all aspects of hotel services, promoting a positive and supportive working environment for our team members.
Responsibilities
1. Inspiring Leadership: Provide strong leadership, motivation, and inspiration to our team members, ensuring they deliver outstanding hospitality services in a safe and hygienic environment.
2. Environmental Standards: Uphold environmental standards by coordinating between housekeeping, laundry, maintenance, and care teams.
3. Resident Experience: Build relationships with residents, champion their experience, and manage their expectations by taking on board their feedback.
4. Financial Management: Control costs and identify revenue opportunities to ensure effective budget management.
5. Collaboration: Work closely with the chef and kitchen team to ensure restaurants are presented to a five-star standard and provide exceptional service.
Qualifications and Experience
* Previous experience as a Hospitality Services Manager within the hospitality sector (not necessarily healthcare).
* Degree or diploma in Hotel Management or equivalent.
* Experience managing budgets, revenue proposals, and forecasting results.
* Excellent leadership skills with the ability to inspire and motivate a team.
* Exceptional communication skills, both verbal and written.
About Hallmark Luxury Care Homes
Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales. We are dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. Our family-run provider values nurturing relationships, and our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.
What We Offer
* Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
* Skyrocket Your Career: Industry-leading training and development opportunities.
* Wellness Matters: Benefits including a pension, life assurance, and optional healthcare.
* Exclusive Perks: Rewards and discount scheme - Hallmark Rewards.
* Balance is Key: Fulfilling work-life balance to nurture your well-being.
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